IT CSS Tech

Location: City of Binghamton

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* Qualifications:

** Extensive experience with hardware/software platforms to include MS Windows 11 Extensive experience in Microsoft Suite Office 365 Must have extensive experience with Active Directory and user Excellent customer service skills. Knowledge of Microsoft Teams. Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) Ability to manage multiple tasks, while effectively focusing on priority issues and staying within service level agreement KPI.

Ability to create, document, and follow processes and procedures. Ability to work independently and as part of a team.
** EDUCATION AND/OR

EXPERIENCE:

** Associate's degree (AA and/or AS) in Information Technology and/or related field professional experience. 2-4+ years of relevant customer service/help desk/troubleshooting experience for corporate end users. Excellent written and verbal communication skills are required. Possess the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
** Security Responsibilities*
* ** Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.*
* * Duties performed in an office environment and manufacturing facility.
* Must be able to work overtime on and off-shifts as required.
* The employee is on call 24x7 for the resolution of problems and issues.
** Other Duties**:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive.

We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.

Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.
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