Technical Support Analyst

Job Description

Technical Support Analyst at Inside Higher Ed

Binghamton University is seeking an experienced, engaging, and collaborative Technical Support Analyst to join Information Technology Services. The role provides hardware, software, and peripheral support to the university community. The analyst reports to the main campus technical support manager and works with Technology Support Services, other ITS groups, and external vendors.

• Provide hardware and software support for university-owned devices (computers, mobile devices, copiers, monitors, printers) including installation, configuration, upgrading, troubleshooting, and repair.
• Diagnose and resolve basic and complex problems; triage and escalate unresolved issues to ITS groups when appropriate.
• Transfer data, map network drives, assist with faculty and staff email accounts, and install new computers and applications.
• Research, recommend, and implement hardware and software purchases and configurations to meet user needs and ensure compatibility with university systems.
• Use the ITSM system (Team Dynamix) to document incidents and resolutions.
• Use desktop management tools to streamline support and device management.
• Maintain fluency in new technologies used at the university.
• Provide flexible, patient, and creative solutions to issues as they arise.
• Maintain data confidentiality and comply with regulatory requirements (FERPA, HIPAA, etc.).
• Work schedule will fluctuate based on the academic calendar.

• Associate's degree (or higher)
• Minimum of two years' work experience in technical support or instructional technology support
• Experience installing and supporting Windows and macOS (current and legacy versions)
• Experience troubleshooting and installing computer hardware
• Effective oral and written communication skills, with the ability to explain technical issues to both technical and non-technical audiences
• Ability to travel to offices and perform physical tasks (lifting up to 30 pounds, reaching, bending, kneeling, crawling, or working in small spaces)
• Ability to work effectively with a diverse community of faculty, staff, and students

• Bachelor's degree
• Four or more years of experience collaborating across multiple teams and departments in a large organization
• Apple, Dell, Microsoft, or Linux Certifications
• Experience supporting smartphones and tablets, including installing/configuring apps and troubleshooting connectivity
• Familiarity with higher education or research environments
• Experience with Desktop Management products (e.g., JAMF, SCCM)
• Experience with ITSM tools such as Team Dynamix

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Binghamton University is not an E-Verify employer.

Offers of employment are contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco-free campus.

Executive Order 161: no State entity may ask for current or prior compensation until a conditional offer of employment with compensation has been extended. If information has been requested, contact the Governor's Office of Employee Relations at  or info.gov. Payroll information: https://(Use the "Apply for this Job" box below)..

All applicants must apply via Interview Exchange: http://bin

Deadlines:
Internal applicants – November 24, 2025;
External applicants – Open until filled. Review begins immediately and continues until the vacancy is filled.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: Online Audio and Video Media

Equal Opportunity/Affirmative Action Employer. The State University of New York is an Equal Opportunity/Affirmative Action Employer. Binghamton University does not discriminate on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran status, marital status, or other protected characteristics unless based on bona fide occupational qualification.

For information on accessibility and accommodations, contact the ADA Coordinator. The university is committed to providing access and reasonable accommodation for individuals with disabilities in employment and its services.

Cover letters may be addressed to “To the Search Committee.”