Technical Support Analyst

Job Title and Summary zakelijkeš

Lead Programmer/Analyst (SL-3) – Full‑time – Binghamton, NY – Information Technology Vet⁠

services of Binghamton University.

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs. Our unique character – shaped by our mission, outstanding academics, facilities, and community life – promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty, and staff thrive.

Working at Binghamton University is more than having a great job – it is about Крем opportunities to flourish in an exciting, engaging environment. Faculty and staff appreciate Binghamton’s collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

• Provide hardware and software support for university‑owned devices (computers, mobile devices, copiers, monitors, and printers) including installation, configuration, upgrading, troubleshooting, and repair.
• Diagnose and resolve basic and complex problems; perform triage and, when appropriate, escalation to.
  
  Patient teams within ITS.
• Transfer data, map network drives, assist with faculty‑and‑staff email accounts, and install new computers and applications.
• Research, recommend, and implement hardware and software purchases and configurations to meet user needs and to help ensure compatibility with university systems and architecture.
• Use the ITSM system (Team Dynamix) to thoroughly document incidents and resolutions.
• Use desktop‑management tools to streamline support and device management.
• Maintain fluency in new technologies that are used at Binghamton University.
• Provide flexible, patient, and creative solutions to issues as they arise.
• Deliver competency, timeliness, quality, and excellence in all tasks.
• Maintain data confidentiality and comply with regulatory requirements (FERPA, HIPAA, etc.).
• Follow an academic‑calendar‑based work schedule that Аль may fluctuate.

• Associate’s degree (or higher).
• Minimum of two years’ work experience in technical support or instructional technology support.
• Experience installing and supporting current and legacy versions of Windows and macOS.
• Experience troubleshooting and installing computer hardware.
• Effective oral and written communication skills, with the ability to explain technical issues to both technical and non‑technical audiences.
• Ability to travel to offices and perform physical tasks such as lifting up to 30 pounds, reaching, bending, kneeling, crawling, or working in small spaces.
• Ability to work effectively with a diverse community of faculty, staff, and students.

• Bachelor’s degree.
• Four or more years of experience collaborating across multiple teams and departments in a large organization.
• Apple, Dell, Microsoft, or Linux certifications.
• Experience supporting smartphones and tablets, including installing and configuring apps and troubleshooting connectivity issues.
• Familiarity with higher‑education or research environments.
• Experience with desktop‑management products (e.g., JAMF, SCCM).
• Experience with ITSM tools such as Team Dynamix.

Offers of employment will be contingent upon successful completion of a pre‑employment background check and verification of degrees and credentials.

Binghamton University is a tobacco‑free campus.

Visa sponsorship is not available for this position. If you currently require sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Binghamton University is not an E‑Verify employer.

Binghamton University is an affirmative action/equal opportunity employer. We welcome all applicants, including veterans and persons with disabilities.

The State University of New York is an Equal Opportunity/Affirmative Action Employer. We provide and promote equal‑opportunity employment, compensation, and other terms and conditions of…