Financial Counselor - Single Business Office
Job in
City of Binghamton, Binghamton, Broome County, New York, 13901, USA
Listing for:
The Guthrie Clinic
Full Time
position
Listed on 2026-02-07
Job specializations:
-
Healthcare
Healthcare Administration, Medical Billing and Coding
Salary/Wage Range or Industry Benchmark: 18.9 - 29.5 USD Hourly
USD
18.90
29.50
HOUR
Job Description & How to Apply Below
Position: Financial Counselor - Single Business Office - Full Time
Location: City of BinghamtonPosition Summary
The Single Billing Office Financial Counselor is responsible for interacting with patients in person or by phone to ensure all avenues of reimbursement or assistance are pursued to guarantee payment for uninsured and underinsured patients. The financial counselor must use sound judgement and decision‑making skills to ensure that all options for resolving open patient balances have been pursued.
Education, License & Cert
Associates degree preferred. High School diploma or equivalent required.
Experience
Minimum of 2 years applicable, transferable, work experience required. Background in health care financial services, medical billing and insurance regulations preferred. Must possess a working knowledge of basic health care billing and coding. Excellent organizational and customer service skills a must. Requires excellent listening, verbal and written communication and interpersonal skills. Aptitude for financial equations, speed in calculation, attention to detail, and ability to multi‑task.
Essential
Functions
Communicates with patients and family members in person and by phone to explain fees for treatment, any applicable insurance coverage, and patient financial responsibility with respect to Guthrie Medical Group patient billing policies, payment arrangements, and eligibility of any external governmental need‑based programs and internal need based programs.Review a pre‑visit report daily to identify prior account balances and contact patients by phone to make payment arrangements. Efforts will be made to arrange to meet with them prior to or after their visit to resolve balances due. An indicator message will be placed on the appointment if no financial arrangement was made by phone.Develop a daily accounts receivable report, monitoring and communicating with the front office staff detailing the satisfactory arrangements were or were not met and/or to advise the amount of money to be collected from the patient at time of service.Confirm demographic information, verify eligibility and insurance benefits and coverage limitations to explain to the patient and review all current and estimated financial responsibilities. Determine if patient may be eligible for any internal or external financial assistance programs and counsel and assist patients with completion of appropriate applications for those programs.Responsible for accurate and timely processing of applications in accordance with The Guthrie Clinic Charity Care Policy guidelines and completion of Charity Care worksheet, and uphold strict confidentiality related to patient health information in accordance with HIPAA compliance.Responsible for validating all required financial information received and the completed Charity Care application, and uphold strict confidentiality related to patient health information in accordance with HIPAA compliance.Forwards all completed information for eligible or ineligible applicants to CBO Director for final approval or denial and provide written notification to Charity Care applicants when a decision is reached regarding eligibility.Establish satisfactory payment arrangements for remaining balances after a charity care determination is made based on applicant’s disposable income.Maintain and update, daily, the Charity Care Excel reporting logs used to track all charity activity and ensure all participating Guthrie entities have access to current account information.Promptly reports system issues to Coordinator and/or Manager and provides feedback related to workflow processes to promote efficiency.Other Duties
Other duties as assigned.Pay Range $18.90 - $29.50/hour, DOE
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