Medical Secretary

• Completes necessary communication for patient processing, including answering multi‑line telephone system, scheduling patient appointments, recording and relaying information to staff, patients, and other customers.

• Completes registration of all new patients, including identifying and completing demographic and insurance verification.

• Ensures authorization for insurance is obtained prior to patient's initial visit, and continued authorization for additional treatment sessions

• Schedules patient evaluation appointments and subsequent treatment sessions

• Manages outpatient scheduling for clinicians daily

• Prepares patient medical record prior to initial visit, and assists with ongoing medical record management

• Performs daily billing

• Compiles departmental statistics daily and reports to Administrative Secretary on a monthly basis

• Tracks and assists with documentation and claims processing for Medicare and Workers' Compensation claims to ensure reimbursement of rehab services.

• Assists HIM in processing medical record requests and ensures authorization to release patient information

• Collects and processes co‑payments from patients when applicable

• Types monthly departmental staff meeting minutes and distributes to appropriate staff.

• Has knowledge of and participates in departmental and organizational initiatives for performance improvement (PI).

• Demonstrates knowledge of hospital and departmental infection control policies.

Minimum

Required:

• High School Diploma or equivalent; knowledge of general office procedures and strong computer skills.

Preferred:

• Experience as a medical receptionist; knowledge of insurance applicable to outpatient medical care.
• Basic knowledge of principles and procedures for physical therapy, occupational therapy, speech and language pathology and cardiac rehabilitation.

• All work is performed in a department which consists of several clinical rooms and offices and sometimes requires working in close quarters with other employees. These rooms are all air conditioned and heated.
• PERSONAL PROTECTIVE EQUIPMENT:
  As needed gloves, mask, gown as per blood and body fluid precautions.

• All Age Groups

• Clinical ‑ Access to patient information that is not restricted (an example of restricted information is ARU) ‑ Level 3