Support Associate Storage and Delivery Services

Support Associate for Storage and Delivery Services

Position:
Binghamton, NY – Full‑time – Salary $51,261 – $61,261 – Reference No. 04805 – Posted 9 December 2025 – Open until filled.

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character, shaped by our mission, outstanding academics, facilities, and community life, promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.

• Prioritize borrowing and document delivery and move to lending as time allows.
• Process interlibrary loan borrowing requests, verify citations, search libraries’ databases and other bibliographic utilities, and submit ILL purchase on demand requests to supervisor.
• Maintain Borrowing and Document Delivery workflows by acting as a point of contact for the ILLiad Staff and Customization Managers; oversee maintenance of the Customization Manager, regularly reviewing and updating email templates, routing rules, and departments; implement regular updates to Custom Holdings groups/path in ILLiad/OCLC, Borrowing and Document Delivery documentation, printable documents.
• Process interlibrary loan lending and document delivery requests, including retrieving items from stacks, scanning articles, and loaning physical items.
• Provide exemplary direct customer service, including assisting with access to resources and making appropriate referrals via phone, email, chat, ticketing system, and the like.
• Contribute to accessioning and deaccessioning and inventory processes for the Collection Management Facility during slow periods; provide routine reports and solutions when requested by supervisor.
• Perform inventory of the print collection at various locations as time allows.
• Participate in a work culture that promotes diversity and anti‑racism and actively works to eliminate or mitigate the effects of systemic racism and bias.
• Participate in Library and University committees as appropriate.

• Bachelor's Degree (or higher).
• Experience working with Microsoft Office or Google Workspace applications for communication and productivity.
• Ability to work effectively with a variety of people in a busy office setting.

• Experience working in libraries.
• Experience with library software such as Alma or ILLiad.
• Understanding of the importance of confidentiality of library records.

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Binghamton University is not an E‑Verify employer.

Offers of employment will be contingent upon successful completion of a pre‑employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco‑free campus.

Pursuant to Executive Order 161, no State entity is permitted to ask or mandate that an applicant for employment provide current or prior compensation history before a conditional offer of employment is extended.

All applicants must apply via Interview Exchange:
Interview Exchange Application.

Deadline for Internal Applicants: 24 December 2025;
Deadline for External Applicants:
Open until filled.

Review of applications will begin 2 January 2026 and continue until the vacancy is filled.

• Resume
• Cover letter
• Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check or edit your profile or to upload additional documents:
Interview Exchange Login.

The State University of New York is an Equal Opportunity/Affirmative Action Employer. Binghamton University provides for and promotes equal opportunity employment, compensation, and other terms and…