Support Associate Storage and Delivery Services

Instructional Support Associate (SL-2)

Salary: $51,261 – $61,261 (commensurate with experience)

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character, shaped by our mission, outstanding academics, facilities, and community life, promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than having a great job – it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton’s collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting‑edge, and community‑engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first‑generation college‑goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

The Binghamton University Libraries provides research collections in electronic and print formats with an extensive array of databases and e‑packages. With three public locations (Glenn G. Bartle Library, Science Library and the University Downtown Center Library) and an off‑site Collections Management Facility (CMF), our aim is to provide access to primary research materials and resources befitting an R1 research institution.

• Prioritize borrowing and document delivery and move to lending as time allows.
• Directly process interlibrary loan borrowing requests, verify request citations, search Libraries’ databases and other bibliographic utilities, and process returnable and non‑returnable items.
• Maintain Borrowing and Document Delivery workflows by acting as a point of contact for the ILLiad Staff and Customization Managers; oversee maintenance of the Customization Manager, regularly review and update email templates, routing rules, and departments; implement regular updates to Custom Holdings groups/paths in ILLiad/OCLC.
• Directly process interlibrary loan lending and document delivery requests, including retrieving items from stacks, scanning articles, and loaning physical items.
• Provide exemplary direct customer service, including assisting with access to resources and making appropriate referrals by phone, email, chat, and ticketing systems.
• During slow periods, contribute to accessioning and deaccessioning and inventory processes for the Collection Management Facility; provide routine reports on findings and offer solutions when requested by supervisor.
• Perform inventory of the print collection at various locations as time allows.
• Participate in a work culture that promotes diversity and anti‑racism and actively works to eliminate or mitigate the effects of systemic racism and bias.
• Participate in Library and University committees as appropriate.

• Bachelor’s Degree (or higher)
• Experience working with Microsoft Office or Google Workspace applications for communication and productivity
• Ability to work effectively with a variety of people in a busy office setting

• Experience working in libraries
• Experience with library software such as Alma or ILLiad
• Understanding of the importance of confidentiality of library records

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally,…