Front Desk Manager - White
Listed on 2026-02-05
-
Hospitality / Hotel / Catering
Event Manager / Planner, Hospitality & Tourism
Description Position Summary
The Front Desk Manager is responsible for overseeing all front desk operations to ensure an exceptional guest experience. This role includes managing the front desk team, supervising guest check-ins and check-outs, resolving guest complaints, managing reservations, and ensuring the front desk area is running smoothly and efficiently. The Front Desk Manager works closely with other departments to ensure guest satisfaction and operational success.
Key Responsibilities• Manage and lead the front desk team, ensuring staff provides excellent customer service and adheres to policies.
• Hire, train, and evaluate staff.
• Create schedules and optimize labor costs.
• Provide coaching, feedback, and performance evaluations.
• Handle employee issues and disciplinary matters.
• Oversee the check-in and check-out process.
• Assist VIP guests and special requests.
• Ensure accurate billing and payments.
• Monitor feedback and resolve complaints promptly.
• Oversee reservation process and room availability.
• Work with sales and marketing to implement revenue strategies.
• Ensure accurate room assignments and communicate with housekeeping and maintenance.
• Resolve overbooking and room issues.
• Provide a warm, welcoming experience from arrival to check-out.
• Handle inquiries, requests, and concerns efficiently.
• Act as main point of contact for guests.
• Maintain open communication with management and departments.
• Oversee day-to-day operations and workflow.
• Ensure lobby is clean and presentable.
• Monitor PMS data entry and billing details.
• Maintain up-to-date knowledge of policies and procedures.
• Collaborate with housekeeping, maintenance, food and beverage, and other departments.
• Communicate guest preferences and issues.
• Coordinate special events, group bookings, and large parties.
• Assist with budget planning and cost control.
• Track daily occupancy, revenue, and satisfaction metrics.
• Process accurate financial transactions.
• Manage front desk inventory and supplies.
• Ensure compliance with safety, security, and health regulations.
• Enforce guest privacy and data protection policies.
• Maintain knowledge of local laws and industry standards.
• Participate in management meetings.
• Assist with administrative tasks.
• Keep the team informed of promotions and events.
• Work on projects to improve guest satisfaction and efficiency.
- High school diploma or equivalent (required).
- Associate’s or Bachelor’s degree in Hospitality, Business, or a related field (preferred).
- 3+ years in hotel front desk or guest services, 1-2 years in supervisory role.
- Proven experience handling complaints, reservations, and operational management.
- Familiarity with PMS, POS systems, and Microsoft Office.
- Strong leadership and management skills.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to resolve conflicts and handle complaints professionally.
- Knowledge of hospitality industry standards and best practices.
- Ability to work in a fast‑paced, high‑pressure environment.
- Financial acumen and experience with budgeting and forecasting.
- Stand for extended periods and work in a busy environment.
- Lift and carry small items up to 25 pounds.
- Work flexible hours, including evenings, weekends, and holidays.
- Shifts may include evenings, weekends, and holidays.
- Frequent guest interaction in a high‑energy environment requiring excellent communication and problem‑solving skills.
- Competitive salary, based on experience.
- Possible benefits package, including health insurance, paid time off, and other perks.
The Front Desk Manager plays a critical role in overseeing the daily operations of the front desk while ensuring a high standard of guest service. Successful candidates should possess strong leadership skills, a commitment to guest satisfaction, and the ability to manage front desk staff and operations efficiently.
DISCLOSURE STATEMENTNo one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).