Receptionist, Healthcare

Position Overview

The Receptionist receives and assists patients and visitors, answers telephone calls, and organizes appointments. He/She helps to facilitate patient care by carrying out the Receptionist responsibilities in a professional, efficient, and accurate manner.

• High school graduate or equivalent required.

• No license required.
• Must have de‑escalation training completed by the end of position orientation (90 days).

• Experience working in a clerical or secretarial role in a healthcare‑related setting preferred.

• Reports to:
  
  Practice Administrator
• Supervises:
  None

• Work is moderately active: involves sitting with frequent requirements to move about the office and facility, and traveling to other SRHS facilities.
• Work involves lifting, carrying, pushing, pulling or otherwise moving objects of negligible force frequently.
• Work may expose you to body fluids and infectious disease hazards.
• Work requires repetitive wrist, hand, and finger movements while operating standard office equipment.
• Work requires close visual acuity for computer and printed material handling.
• Must be able to stay active for extended periods without undue fatigue.

• Must demonstrate keen mental faculties, assessment, and decision‑making abilities.
• Must demonstrate strong written and verbal communication skills, and superior customer service etiquette.
• Must possess emotional stability to deal with high‑stress levels and work under pressure to meet deadlines.
• Must maintain collaborative and respectful working relationships throughout SRHS and partner organizations.

• Must possess superior customer service skills and professional etiquette.
• Must possess proficient knowledge and ability to use a computer (keyboard proficiency) and other office technology such as telephone, fax, MS Outlook, and Word.
• Must demonstrate appropriate clinical judgment and apply professional skills to a patient population of all ages.