Main Banker
Listed on 2026-02-01
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Entertainment & Gaming
Customer Service Rep, Casino
Overview
Why Bally's? Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its diverse entertainment offerings.
It also owns Bally’s Interactive International, formerly Gamesys Group, a leading global interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
Operates Main Bank, Fill Bank, Marker Bank, and Player Services Support Bank as required/scheduled. Serves as central source of cash and cash equivalents for the company’s internal areas and prepares outside bank deposits. Depending on experience, this position may have the opportunity to dual rate as the Assistant Manager at times.
Responsibilities- Maintains accuracy and security of assets assigned to the bank.
- Provides Fill/Credit Services for TGs, JP payout and re-supply for slots, kiosks and slot booths.
- Verifies and accepts drop funds from Soft Count. Prepares daily external bank deposits.
- Serves as central consolidation point for funds and paperwork for imprest banks & booths.
- Maintains assigned bank in a neat, organized, and professional manner.
- Assists patron in credit application completion and marker issuance/payment.
- Enrolls guests into casino tracking system.
- Maintains accurate player tracking information.
- Assists with casino promotions and special events.
- Completes all player services transactions including enrollment, redemptions, tracking, card creation, etc.
- Provides support to Box Office Supervisor by assisting guests with distribution of event tickets.
- Issues redemptions to guests cashing in points.
- Verifies contents and accepts responsibility of the bank.
- Makes cash-buys using the correct procedure.
- Reports any system issues to the Manager.
- Maintains knowledge of property information, including memorabilia.
- Greets and assists guests regarding services and information and provides superior guest service.
- Assists frontline cashiers with requests from guests as to comps, promotions, research and adjustment of points, and Patron Management operations.
- Works frontline as needed during high volume periods.
- Breaks other banks when needed.
- Maintains and conducts inventory of Encore Club supplies and keeps brochure racks updated; brings up required supplies as directed.
- Runs, reviews and corrects Bad Zip, New Member, Promotional and other essential reports as directed by Shift Manager.
- Ensures current promotional, marketing collateral and Promo Book are current and on hand; updates Daily Board with day’s events and promotions.
- Handles the Double-Platinum Window and Ticket Sales during the shift and assists Box Office on show days.
- Assists with motorcoach manifests and greeting as directed by Shift Manager.
- Maintains the Hard Rock spirit and keeps workstation neat and organized.
- High School diploma or GED.
- Previous Casino Cage, Credit, or Players Club experience required.
- Previous cash handling experience required.
- Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Cage transactions.
- Must possess basic computer skills and be knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.
- Data Entry and Typing Skills preferred.
- Ability to balance shift and cage.
- Must have basic mathematical skills: add, subtract, multiply and divide in all units of measure.
- A Mississippi Gaming Commission work permit is required.
- Must possess excellent communication, organizational and analytical skills; be very detail oriented.
- Must project a professional and positive image and have a high level of energy; excellent interpersonal skills.
- Ability to deal with people with sensitivity, tact and professionalism; communicate clearly with Hard Rockers and guests.
- Ability to understand and promulgate written memos, instructions, regulations.
- Excellent telephone skills required.
- Ability to function with minimum supervision and make…
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