Transit Road Supervisor

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The City of Billings is seeking a Transit Road Supervisor to supervise, assign, review and participate in the work of staff responsible for providing transit operations within the Transit Division and to perform a variety of technical tasks related to assigned area of responsibility.

Salary Range: $28.6423 - $31.5935 per hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent upon the applicant's education, experience, and training.

Work Schedule:

Days and hours of work will vary Monday through Saturday, with Sundays off.

• Participate in the selection of transit staff.
• Provide and coordinate follow-up training for personnel.
• Assist upper management within the field training for new hires and annually for established personnel.
• Work with employees to correct deficiencies.
• Implement discipline procedures.
• Plan, prioritize, assign, supervise and review the work of transit operators, transit customer service dispatchers, and other assigned staff within the Transit Division responsible for providing transit operations.
• Recommend and assist in the implementation of goals and objectives.
• Recommend schedules and methods for providing transit operation services.
• Implement policies and procedures.
• Inspect and verify work of assigned staff for accuracy, proper work methods, techniques, safety and compliance with applicable standards, policies, and procedures.
• Perform regular employee safety reviews and performance reviews.
• Regularly enter supervision notes and documentation for assigned staff.
• Complete regular review of established policies and procedures with operations staff to ensure understanding, including daily briefings and messages.
• Execute and make recommendations on communication and related programs including safety and employee recognition programs.
• Ensure execution of daily safety practices including, but not limited to, pre-trip and post-trip inspections, vehicle cleaning and sanitation, proper operational practices and driving procedures, and customer interaction procedures, dispatching procedures and other safety practices.
• Regularly assess and review staff for proper execution of safe practices and adherence to policy using both direct and indirect observation methods.
• Implement assigned aspects of the Transportation Agency Safety Plan and support all other areas of implementation in accordance with Federal regulations, EPA, workers compensation, DOT, OSHA, FTA, and City policies.
• Recommend and purchase safety materials and other operations items as necessary.
• Participate in MET Safety Committees as assigned.
• Provide an in-the-field presence for support of transit operations and Transit Operators.
• Assist Transit Operators and other personnel as necessary by utilizing available service vehicles on route and by establishing a presence on transit vehicles and at transit facilities.
• Monitor service efficiency for fixed-route, paratransit, customer service, and other areas and work with the management team to identify strategies to improve efficiencies.
• Supervise dispatching, scheduling and customer service activities and assist as necessary.
• Ensuring appropriate scheduling and dispatching to maintain daily system performance.
• Assist in maintenance of daily dispatching and customer service system operations for fixed route, paratransit, and other services.
• Ensure accurate daily data input into transit systems including daily fare transactions for paratransit and customer service.
• Ensure appropriate collection and tracking of transit metrics required for reporting.
• Monitor Division communications and radio systems.
• Respond to radio calls as needed.
• Address issues arising from communications.
• Consult upper management on issues as necessary.
• Assist in enforcement of passenger conduct and operational policies and procedures.
• Investigate vehicle acc dents, facility incidents, public and passenger incidents, and safety issues.
• Recommend and implement corrective actions in consultation with upper management.
• Identify, report, document, and assist in mitigation of identified and potential hazards observed in the field, at transit facilities, and in other applicable areas.
• Audit paratransit service pickup and drop off locations.
• Assist in and recommend changes to personnel policy as necessary.
• Assist in development of standard documents and forms to support the safety plan, operational procedures, and other areas as necessary, document all applicable data.
• Monitor weekly employee schedule.
• Make updates to employee schedule due to absenteeism and other unforeseen circumstances.
• Assist in changes to established employee shifts and recommend improvements as necessary.
• Report identified issues with service efficiency and on-time performance for fixed route and paratransit operations.
• Work with upper management to identify strategies for improvement.
• Assist in collection and tracking of data sets as directed by upper…