Assistant Store Manager; Store

Overview

Full Time Assistant Store Manager (Store 1095)

Game Stop is committed to providing exceptional service and delivering gaming products to customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products and strive to create unforgettable experiences for customers by pushing the boundaries of what's possible. Join us in shaping the future of gaming.

• Provide best-in-class guest service: greet guests promptly, respond to questions/concerns quickly and courteously, assist with gaming needs, inform guests of promotions, recommend additional items, and show commitment to guest-focused service.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns accurately using the POS system, including handling changes, bagging merchandise, providing receipts, and maintaining high guest service standards.
• Respond to guest comments/questions in person or by phone; escalate issues to the Store Manager as needed.
• Promote Game Stop guest benefits, such as new title reservations, trade-in, and Pro Rewards loyalty programs.
• Assist the Store Manager with setting guest service expectations and training associates on company/store policies and procedures.
• Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance as directed.
• Provide timely recognition and feedback to associates; document feedback in the HR system in partnership with the Store Manager.
• Ensure onboarding, training, and compliance training are completed prior to shifts; ensure associates know policies, inventory control, loss prevention, safety, and ethical responsibilities.
• Assist in scheduling and supervising store associates to ensure optimal guest service; adhere to scheduling guidelines and breaks.
• Approve payroll, manage time off requests, and verify hours worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are operational.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; conduct security checks as needed and communicate concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals; complete required administrative duties.
• Conduct store inventory counts, stock/move merchandise, and ensure items are represented and alphabetized on the sales floor.
• Balance and reconcile daily transactions in the POS system; manage closeout paperwork and ensure adequate cash and change; make deposits as required.
• Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management.
• Process defectives/recalls and stock pulls; ensure proper labeling and packing lists.
• Maintain associate and guest safety; address potentially hazardous situations and report injuries promptly per guidelines.
• Maintain organized store records/files; ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Clear verbal and written communication and listening skills;
  English required; bilingual English/Spanish preferred.
• Ability to thrive in a fast-paced environment and work independently or as part of a team.
• Meet performance expectations,…