Parts Specialist

Parts Specialist – O'Reilly Auto Parts

The Parts Specialist provides a high level of service to retail and installer customers and supports store management. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Promptly greet retail/walk‑in customers and assist them in selecting merchandise.
• Assist managers and/or installer service specialists with professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service: answer calls per company policy, look up parts, quote prices, recommend premium and related items, and offer the Low‑Price Guarantee.
• Maintain the cash drawer, accept cash/checks, process credit card transactions, and reconcile daily totals.
• Process exchanges and returns for credit in a friendly manner following company policies.
• Address and resolve customer complaints amicably.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting/facing, and cleaning.
• Prepare merchandise returns for distribution center, assist with monthly stock adjustments, and support inventory cycle counts.
• Operate brake lathe and other store test equipment after completing the required training.
• Perform in‑store services for customers (where state and local laws allow): install wipers, test/charge batteries, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle for deliveries when business needs dictate (must meet company driving eligibility requirements).
• All other duties as assigned.

Required

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, professional customer service.
• Multitask handling customers on the phone and in store simultaneously.

Desired

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team member health & wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by applicable law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact  or call 417‑862‑2674, ext. 68901 and provide your requested accommodation and position details.