Corporate nCino Quality Assurance Specialist

About The Role

As a member of the Glacier Solutions Development (GSD) team, the Quality Assurance Specialist reports to the Quality Assurance Manager. The primary focus of this position is to test and perform quality assurance (QA) validation on business process solutions for assigned application(s) throughout the development lifecycle. The role includes testing workflow‑driven system processes such as Lending, Teller, New Accounts, Compliance, Fraud, and Core Banking interface solutions.

The QA Specialist will maintain relevant technical documentation, participate in testing for new systems, releases, new features, enhancements, and break/fix solutions, and provide QA and testing support for new or current production systems. The position follows industry‑standard waterfall and agile development/project delivery life cycles, requires keen attention to detail, passion for quality, accurate documentation, and repeatable processes, and adheres to structured software change and release management processes.

The specialist represents the IT Department to all levels of the bank and must maintain professionalism and diplomacy.
Location and Compensation
Corporate position available in an eight‑state footprint (AZ, CO, , MT, NV, TX, UT, WA, or WY). The entry rate is $34.14+/hour (calculated for Kalispell, MT). WA applicants:
- Spokane $38.14–$57.20 per hour
- Wenatchee $38.66–$58.01 per hour

• Executes on quality assurance testing scripts, test plans, and defect management for software products and releases that impact the organization’s business services and operations as assigned.
• Creates, maintains, and provides all necessary documentation on testing validation, bugs and quality assurance reviews.
• Executes on effective and efficient testing scenarios and uses testing tools or works with third parties as needed.
• Upholds all Standard Operating Procedures as outlined in policy, procedures, and standards.
• Analyzes and occasionally collects business and functional requirements from all levels of the organization, and then translates that knowledge into accurate and inclusive testing cases.
• Provides judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.

Required
:
Associate Degree in Information Systems, Information Technology or related field.

• Required
  :
  Minimum 2 years of professional work experience in technology or equivalent banking industry experience.
• Required
  :
  Minimum 1 year hands‑on quality assurance software testing experience or equivalent bank lending or operations experience.
• Required
  :
  Minimum 1 year professional work experience working with nCino or Salesforce.
• Required
  :
  Knowledge of manual and automated testing.
• Preferred
  :
  Basic programming; testing or quality assurance experience with Encompass, Fiserv, Service Now, or other banking or loan origination specific software.
• Would an equivalent combination of relevant education and work experience be considered?
  Yes

• Significant level of trust, credibility and diplomacy required; must communicate with customers, reports and vendors in a confidential manner.
• Demonstrate diplomacy, professionalism, strong communication, written and interpersonal skills.
• Proven strong problem solving, analytical and technical skills to understand testing plans.
• Excellent relationship development skills; able to balance work and interaction with bank and corporate stakeholders using a customer‑oriented attitude.
• Ability to prioritize and execute tasks in a high‑pressure environment with minimal supervision.
• Experience working in a team‑oriented, collaborative environment.
• Ability to serve as backup for other staff members.
• Ability to present ideas in user‑friendly language.
• Highly self‑motivated and…