Referral Coordinator - Neurology

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

Billings Clinic is a community‑owned, not‑for‑profit, Physician‑led health system based in Billings with more than 4,700 employees, including over 550 physicians and non‑physician providers. Our integrated organization consists of a multi‑specialty group practice and a 304‑bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full‑ and part‑time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.  for more information or download the Employee Benefits Guide.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®‑designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re‑designation process happens every four years.  to learn more!

All new employees must complete several pre‑employment requirements prior to starting.  to learn more!

Billings Clinic (BILLINGS CLINIC CLINIC)

req
11397

Shift: Day

Employment Status: Full‑Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non‑Exempt)

Starting Wage DOE:$0.00 - 0.00

This role is essential in overseeing the referral process for patients referred to Billings Clinic from both internal and external providers across all service lines, working to enhance relationships regionally. The position requires impeccable interpersonal skills and a strong commitment to customer service, as it serves as a critical link between patients, providers, and various departments. You will collaborate across the region to improve communication and facilitate patient care, serving both internal teams and external partners to ensure seamless referral coordination.

• Serve as the primary point of contact for internal and external stakeholders regarding all patient referrals made to Billings Clinic, collaborating with service lines across the region to ensure seamless coordination and improve regional relations.
• Act as the system navigator and liaison for patients and families, addressing their questions and concerns, and providing guidance throughout the referral process.
• Maintain accurate tracking and documentation of patient referrals to ensure visibility across teams, promoting patient safety and clear communication between departments.
• Ensure accurate registration processes, including verification of patient demographics and insurance information, to facilitate smooth referral handling.
• Collect and compile relevant clinical information regarding the patient’s medical background and referral needs, sharing appropriate details with specialists according to referral guidelines.
• Assess incoming referrals to prioritize cases based on urgency and clinical needs, ensuring timely access to care and preventing delays that could negatively impact patient outcomes.
• Identify and address any referral issues that could adversely affect patient care. Work proactively to implement solutions that promote timely and effective treatment, ensuring high‑quality service for all patients.
• Clearly review…