Team Supervisor; LPN

Team Supervisor (LPN) at River Stone Health

Working title: Team Supervisor (LPN)
Classification title: Program Manager 1
Division: Communication Health Center
Program: Main Campus
- Billings
FLSA status: Non-Exempt:
Full Time
Schedule: Monday-Friday; 8am to 5pm
Wage Range: $26.40 to $35.72 hourly; depending on number of years of transferrable experience and internal equity

Organizational Overview:
River Stone Health is an essential provider of personal and public health services, serving the Yellowstone County community and south-central Montana for nearly 50 years. They deliver a range of services including medical, dental, behavioral healthcare, home care, hospice, public health services, and education. Their foundation is access, affordability, compassion, and quality.

The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care pod. The position is responsible for managing patient flow, ensuring high quality/safe patient care, efficient staff performance, and high levels of patient satisfaction. The Team Supervisor serves as first‑line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient‑focused environment.

• Pod Supervisor – 50% of time: oversee day‑to‑day operations of the care team, maintaining an efficient and successful flow.
• Provides direct backup to medical assistants and LPNs.
• Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow.
• Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross‑clinic collaboration and coordination.
• Encourage open communication and conflict resolution.
• Serve as a point person for onboarding and training processes with new staff and students.
• Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
• Ensure program, and agency policies and procedures are being followed.
• Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems.
• Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction.
• Ensure a culture of safety.
• Work with team as a working supervisor in the pod to ensure above goals.
• Supervisory Responsibilities – 45% of time: coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels; directly supervise medical assistants; conduct regular check‑ins, performance evaluations, and coaching sessions; foster a positive, respectful, and team‑oriented culture within the care team; recruit, hire, orient, evaluate, counsel, coach, and retain program staff; work closely with other River Stone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives.

• Perform other duties as assigned in support of the River Stone’s mission and goals.

• Completion of a State‑accredited Licensed Practical Nursing Program.
• Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care.
• Leadership experience.
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

• Experience working with underserved populations.
• Experience working in a customer service environment.

• Montana LPN licensure in good standing.
• BLS Certification.

• Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records.
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.