Corporate Commercial Card Support Supervisor

About The Role

The Corporate Commercial Card Support Supervisor leads the Commercial Credit Card Support Team, including call center staff, overseeing application review, account setup, and daily workflow to meet SLA targets. This role manages all customer support channels—phone, email, and call center operations—ensuring consistent, professional, and accurate service. As part of the Customer Experience (CX) department, the Supervisor fosters a customer‑first culture to drive acquisition and engagement.

This is a corporate position located in Billings, MT. The entry rate for this position is $73,481.68+ per year (calculated for Billings, MT). All compensation offers are analyzed individually and take into account factors such as geographic location, years of experience, and educational background.

• Lead customer support with a passion for service, fostering a team culture focused on delivering friendly, professional, and efficient support to commercial card customers and division personnel. Supervise all support channels to ensure high‑quality, consistent service aligned with CX standards.
• Provide strategic leadership for the Credit Card Support team, empowering staff through training, thoughtful scheduling, and informed staffing decisions. Activities include coaching, performance appraisals, quality control, and disciplinary actions as needed.
• Oversee the review and processing of commercial credit card applications, ensuring accuracy, compliance, and timely entry into the system. Promote accountability and operational excellence.
• Research, evaluate, and recommend new procedures to improve program efficiency; maintain up‑to‑date documentation.
• Support cross‑functional projects and initiatives; perform additional duties as assigned by the Commercial Card Operations Manager.
• Ensure compliance with all company policies, legal regulations (e.g., Bank Secrecy Act, Patriot Act, OAC), and complete required online training with passing scores.

Education: Bachelor’s Degree in Business or related field.

Experience: 5 years commercial/business banking experience; 5 years customer service experience; 3 years supervisory experience. Preferred: 5 years experience administering commercial/small business credit cards.

Equivalent Combination: Yes.

• Significant level of trust, credibility, and diplomacy for handling sensitive, confidential customer interactions.
• Advanced knowledge of banking operations, systems, policies, and procedures.
• Strong organizational and supervisory skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Professional interpersonal, verbal, and written communication skills.
• Working knowledge of all applicable laws and regulations.
• Calm, professional interaction with diverse audiences.
• Reliable, timely attendance.

Travel: Occasional travel (