ATM Technical Support Specialist

Overview

Join to apply for the ATM Technical Support Specialist role at Brink’s Inc
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This position is in office 5x a week. The hourly rate is $19 per hour, increasing to $20 after the first year completed.

The Brink’s Company (NYSE:

BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our network of operations spans 52 countries and serves customers in more than 100 countries.

PAI (A Brinks Company) is looking for a motivated, hardworking individual to provide technical support and monitoring for ATMs in an inbound Help Desk. The position includes troubleshooting ATM settings, communication errors, ordering parts, monitoring ATMs and other tasks as assigned. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues. Candidates must have basic computer knowledge (understand PC components and their basic function) and have an interest in technology.

Classroom and hands-on training provided.

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment.
• Provide professional support to customers and technicians. Assist with various tasks as assigned.
• Perform related duties as business needs present themselves, within your scope of practice.

• Basic computer knowledge (components and connections)
• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)
• Customer Focused
• Ability to proactively monitor ATMs for errors with minimal supervision
• Remain professional at all times
• Ability to multi-task and navigate computer applications quickly (basic office skills)
• Learn quickly when facing new problems and actively seek needed information from all available resources
• Ability to succeed in a fast-paced environment
• Ability to take ownership of issues through completion as needed
• Work well with others to solve customer issues

• High School Diploma or equivalent (required)
• Strong technical, problem solving, and communication skills

• Microsoft Office Suite; specifically Outlook and Excel
• Ability to learn other software programs quickly
• Able to use dual computer monitors efficiently
• Work in multiple systems to achieve a task

This work is performed in a business office setting. The call center environment can be noisy and distracting. The position requires continuous looking at a computer screen and sitting while handling calls. Daily contact with management and co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting up to 10 pounds, which can be accommodated.

The employee is not responsible for supervising other positions.

PAI provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The company reserves the right to revise this job description as needed.

Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to maintain complete confidentiality of any information encountered.

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. You will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job.

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Brink’s is an equal opportunity/affirmative action employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.