M. Public Space Attendant - DoubleTree Hilton Billings, MT

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable part time Morning Public Space Attendant
for the Double Tree by Hilton in Billings, Montana.

The afternoon Public Space Attendant is responsible for maintaining the cleanliness and overall appearance of the tenant public areas at the hotel. This role ensures that these spaces meet the highest standards of cleanliness and hygiene, contributing to a positive guest experience. Additionally, the Public Space Attendant may assist with other deep cleaning projects throughout the hotel as needed.

• Be committed to and passionate about 100% guest satisfaction.
• High school diploma or equivalent is preferred
• Minimum of 2 years of experience in cleaning or in hospitality is preferred
• Be able to lift up to 50 pounds and use a step ladder to perform basic cleaning duties
• Be able to read, write, and speak English
• Possess the ability to work independently and with others.
• Be able to maintain patient and tactful composure when dealing with guests, staff members, and visitors.
• Have a keen attention to detail.

• Pushing vacuum down entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
• Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing - continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs - approximately 40 steps 15% of 40 hour week.
• Chemicals/Agents used:
  Standard Eco Lab cleaning chemicals.
• Protective gloves worn approximately 10% of 8 hours. Protective goggles worn approximately 20% of 40 hours.
• Operation of vacuum cleaner, floor buffer, carpet cleaner, pressure washer.
• Greets guests and responds to special requests.
• Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.
• Gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells, and offices.
• Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
• Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides.
• Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• Performs other duties as assigned by Management.

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

• Salary $16.50 hourly
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave