Patient Access Specialist

Overview

Description

Job Details

Working title:

Dental Patient Access Specialist
Classification title:
Patient Access Specialist
Division:
Community Health Center
Program:
Dental

Reports to:

Dental Clinic Manager
FLSA status:
Non-Exempt:
Full Time

Schedule:

Monday-Friday; 4-10's
Wage Range: $18.15 to $21.74 hourly; depending on years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, River Stone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.

Underlying principles of access, affordability, compassion and quality in all interactions, River Stone Health improves life, health and safety for all of the communities we serve.

This position is responsible for providing excellent customer service to River Stone Health patients over the phone and in person. Duties include scheduling, collecting and entering patient information, answering questions and referring clients to appropriate resources and people. The work environment is typically fast paced. Work is performed with accuracy, integrity and innovation to ensure a high level of customer service delivery.

90% total responsibilities

• Patient Access Services 60%
• Compassionate, friendly and professional customer communications in person, over the phone and in writing.
• Collect, prepare and enter data accurately into multiple database systems in a timely manner.
• Provide patient services, which may include greeting, check-ins, making appointments, rescheduling, follow-ups, outreach, medical/dental records requests, and escorting patients to applicable service areas.
• Provide administrative services, which may include mail distribution, requesting payment of services, money handling, preparing deposit paperwork, handling heavy phone lines, routing calls while handling high waiting room volumes, scanning patient documents, and preparing correspondence.
• Review and provide information to outside entities ensuring that all confidentiality and HIPAA policies and procedures are followed.
• Excellent internal communication with other River Stone employees, and providers to ensure efficiency and quality customer service.
• Willingness and ability to ensure excellent work, support of others and participate in quality improvement processes.
• Refer patients to other River Stone programs and/or community services.
• Prepare and coordinate special projects as needed.
• Resolve problems and concerns, and report issues and incidents using River Stone processes. Addressing mistakes as they arise.
• Keep public facing areas clean and tidy.
• Attend staff and educational meetings.
• Represent River Stone Health in meetings, trainings or public events when needed.

• Program-specific duties 35%
• Check patients in for dental appointments and accurately input information into electronic health record:
• Verification of patient demographics and stable housing;
• Verify responsible party;
• Verify primary care physician (PCP);
• Set up all dental insurance and Medicaid, and obtain copies of card(s);
• Confirm primary pharmacy;
• Update patient documents electronically.
• Set up Healthcare for the Homeless and/or Sliding Fee Scale applications.

• Complete check out for patient appointments and schedule continuation of care for follow-up dental visits:
• Confirm next visit type, provider(s), reason for visit, and abide by concise scheduling workflow in electronic dental record of eCW Dental.
• Develop a comprehensive understanding of dental treatment and terminology to schedule appointments properly.
• Compliance for upholding patients for the missed and late dental appointments.
• Answer all incoming phone calls, return calls, and answer any dental questions.
• Communicate via email, fax, telephone, or USPS with other medical and dental…