Patient Access Specialist - Registration; Temporary Position

Patient Access Specialist - Registration (Temporary Position)

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.  for more information or download the 2021 Employee Benefits Guide .

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re‑designation process happens every four years.  to learn more!

Shift: Day, Evenings, Nights, Weekends.

Employment Status:
Full-Time (.75 or greater).

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt).

Starting Wage: $17.00 - $21.25.

** This is a temporary, non-benefit-eligible position not to exceed 16 weeks**

Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs as well as initiating the revenue cycle throughout Billings Clinic. Responsible for providing excellence in customer service by greeting, registering and gathering appropriate information for clinical, patient financial services, regulatory and meaningful use. Included are appropriate demographic and insurance information, scheduling appointments, collection of co-payments and self-pay deposits and posting payments into the billing system.

Position must fully understand the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle.

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements.
• Responsible for patients’ and guests first impressions of Billings Clinic and clinical departments.
• Using best practices in customer service by greeting patients, identifying and entering accurate patient specific information to include demographics, guarantor information, subscriber and insurance information, and initiating the revenue cycle for timely billing.
• Competently and courteously educates patients about various forms that may require their signature.
• Validates insurance(s) using Intelli Source and analyzes electronic responses ensuring appropriate set‑ups.
• Coordinates with patients, internal and external providers, nursing staff to ensure Medicaid Passport authorizations are obtained and entered.
• Schedules and coordinates appointments in a manner that meets the patient’s needs and each individual provider’s scheduling protocols for the various appointment types, lengths of appointments and any pre‑appointment requirements.
• Provides in‑person marketing for Billings Clinic’s patient portal, explains functionality and sends electronic invitations.
• Initiates collection of copayments and deposits in accordance with each patient’s individual insurance or self‑pay requirements; accepts cash, checks, credit cards and payroll deductions.
• Maintains operating cash and collections, balancing to online records daily.
• Posts all payments directly onto patients’ accounts within the revenue cycle system.
• May schedule ancillary services, instruct…