Billing Service Managers

Jobs for Humanity is collaborating with Upwardly Global and with Billings Clinic to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name:
Billings Clinic

Under the direction of department leadership, social service care manager staff provide services consisting of comprehensive case management, care coordination, continuing care services, and clinical social work services including crisis intervention and emotional support within the professional's defined scope of practice. In addition, the social services care manager is responsible for providing education addressing physical, psychosocial, financial, environmental, and other needs of patients and families and/or significant others.

The social services care manager is part of an interdisciplinary team who promotes health and addresses medical and non-medical barriers.

Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency requirements. Coordinates patient needs between support systems, healthcare professionals, community, and state agencies. Serves as a liaison between hospital, clinic, and community agencies to facilitate care coordination and the exchange of clinical and referral information.

Advocates for and assists the patient as they move across the care continuum. Treats all patients with compassion and respects individual rights to self‑determination.

• Reviews New Patients for Psychosocial Needs
• Reviews Cerner census and ensures all patients are accounted for on assigned floor
• Meets with unit assigned Care Manager at the beginning of every shift to determine which patients have complex psychosocial needs requiring social work assessment and discharge planning interventions
• Collaborates with Care Manager to evaluate patients with psychosocial needs, including but not limited to: patients with the following needs
• Psychosocial Assessment
• Crisis intervention/Trauma
• Adjustment to illness/new diagnosis
• Grief & bereavement, end-of-life concerns
• Chronic substance abuse (assessment and referral)
• Abuse and/or neglect (consultation)
• Sexual assault
• Advance Directives
• Self-pay
• Competency concerns
• Homeless/Unsafe discharge
• Guardianship/Adoption
• Mental health/behavioral issues
• Patients admitted from Skilled Nursing Facilities or Alternative Living Facilities
• The Women’s Center - mother and/or baby issues
• Identifies patients and families needing support for emotional, social, and financial consequences of illness and/or disabilities
• Accesses and mobilizes family and/or community resources to meet identified needs
• Collaborates with the Palliative Care Team related to treatment, end-of-life decisions, and bereavement
• Educates and communicates with multi-disciplinary team on any social, emotional, cultural, environmental, economic, and/or supportive care needs for targeted patients

• Initiates and Coordinates Discharge Planning for Assigned Patients
• Collaborates with Care Managers for resolution of complex patient problems and coordinates community resources as needed, to achieve desired treatment outcomes
• Participates in discharge planning activities for complex patients, to ensure a timely discharge and to provide appropriate linkage with care providers, post-discharge
• Intervenes with families exhibiting complex family dynamics which impact directly on patient care and plan for discharge
• Communicates with Care Managers regarding the discharge planning status of all patients referred to Social Work
• Notifies Care Management Department of newly identified resources or change in previously identified resources
• Utilizes proactive discharge planning to engage the patient/family/caregiver in the development and implementation of the discharge plan
• Discusses patient's discharge plan and needs with the care team
• Documents discharge plan, patient's and/or patient's representative understanding of the plan, and their input to the plan, including…