Clinical Quality Program Manager

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• Working title:
  
  Clinical Quality Program Manager
• Classification title:
  Medical and Health Services Managers (11-9111)
• Department: CHC
• Program: CHC Admin
• Reports to:
  
  Senior Director of Clinical Operations Support
• FLSA status:
  Exempt:
  Full-Time
• Wage Range: $62,350 to $87,896 annually; based on number of years of transferrable experience and internal equity

River Stone Health has served the Yellowstone County community and south-central Montana for nearly 50 years, delivering personal and public health services. We focus on Health, Education, Leadership and Protection – HELP. Services include medical, dental and behavioral healthcare; home care and hospice; public health services such as immunizations, WIC, health promotion and restaurant inspections; and education of the next generation of health professionals.

Under our principles of access, affordability, compassion and quality, we strive to improve life, health and safety for all communities we serve.

The Clinical Quality Program Manager will lead and oversee the development, implementation, and ongoing evaluation of clinical quality initiatives across our Federally Qualified Health Center (FQHC), which is recognized as a Patient-Centered Medical Home (PCMH). This position plays a critical role in advancing the organization’s mission to provide high-quality, equitable, and patient-centered care to underserved and diverse populations.

Key responsibilities include leading quality improvement initiatives and projects, managing clinical performance metrics, ensuring timely and accurate reporting for internal and external stakeholders, and guiding the organization in achieving excellence in care coordination, chronic disease management, and population health outcomes.

The Clinical Quality Program Manager will champion universal care delivery, leveraging health information technology, informatics, and data analytics to reduce disparities and enhance outcomes across the full spectrum of services provided by the health center. This leader will also oversee quality improvement staff and play a key role in provider engagement, education, and performance feedback.

• Program Management 50%
• Oversight of all clinical quality including monitoring, validating, improving and reporting.
• Ensure computerized record management systems are adequate, communicate IT issues and recommend improvements.
• Ensure confidential information is safeguarded.
• Plan, implement, and administer projects and other quality improvement initiatives.
• Maintain awareness of advances in equipment, IT software, data processing, government regulations and financing options.
• Monitor the use of equipment, inventory, facilities and other program resources that affect services provided, including those internal and external to River Stone Health.
• Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
• Maintain communication between staff, leadership and other stakeholders by attending meetings and coordinating interdepartmental functions, maximizing effectiveness and efficiency of interdepartmental operations.
• Establish objectives and evaluative operational criteria.
• Develop, implement, and ensure adherence to policies and procedures.
• Review and analyze facility activities and data to aid planning, risk management and to improve service utilization.
• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Manage and lead complex programs and services utilizing effective communication, knowledge, resources, and business processes maximizing customer service.
• Consult with medical, business, and other local community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote River Stone Health programs.
• Develop quality improvement instructional materials and conduct in-service and community-based educational…