Resident Services Coordinator

Description

The Springs at Grand Park is seeking a Resident Services Coordinator

Our purpose is to positively change the way people think, feel, and experience senior living. We want to move the needle, make it better, and make a difference in the lives of our residents, their families, and each other. We spend a significant part of our lives in our “job” so let’s make that time count.

Job Description

As an RSC in our community, you function as the main point of contact for residents, families, and staff regarding care needs. The RSC must be an excellent communicator as they need to ensure all parties are appropriately informed. You will work closely with the community's RN and Administrator to ensure accuracy of care for our treasured residents. Responsibilities include monitoring alert charting and communication logs, assuring Health Services employees are properly informed of changes in care with up-to-date care plans and communications, and supporting med room systems, including reviewing doctors' orders.

Other responsibilities include overseeing resident care, including creating the health services employee schedule, providing team leadership, and offering on-call staffing support.

Experience & Qualifications

• Previous experience as a Caregiver, Medication Technician, or Resident Services Coordinator in senior living
• Hands‑on experience supporting resident care in Assisted Living or a similar setting
• Understanding of care workflows, documentation, and team communication
• Ability to work comfortably with electronic health records and care management systems
• Excellent organizational skills and attention to detail
• Clear, compassionate communication skills with residents, caregivers, and leadership
• Ability to pass a criminal background check and pre‑employment drug screening

We are seeking an individual with the following skillset:

• Proven ability to lead a team
• Demonstrated success in a fast‑paced environment
• Creative problem solver
• Ability to work with a diverse group of individuals to achieve a common goal
• Demonstrated ability to prioritize tasks and meet hard deadlines
• Excellent interpersonal and team‑building skills

Benefits & Perks

We invest in our team members and support long‑term growth:

• Medical, dental, vision, and life insurance
• Short and long term disibility coverage
• 401(k) with retirement planning support
• Paid time off
• Flexible Spending Account (FSA)
• Career coaching and leadership development classes
• Scholarship opportunities
• Employee discounts
• New Directions Employee Assistance Program (EAP)
• A supportive, mission‑driven culture with room to grow

At The Springs Living, you’re not just filling a role—you’re contributing to meaningful work that supports residents, caregivers, and the community as a whole. If you bring direct‑care experience and are ready to grow into a key coordination role within Health Services, we’d love to hear from you.