Patient Admissions Officer; Billings

Position: Patient Admissions Officer (Billings)
##
** PRIMARY DETAIL
**** The Role
** Macquarie University Health has an exciting opportunity for a Patient Admissions Officer to join the team at Patient Services team at Macquarie University Health.  The Patient Services team plays a pivotal role in the hospital, as they aim to provide outstanding customer service throughout key patient processes including bookings, pre-admissions, main switch and during the admission.
** This vacancy is largely focused on accurately and efficiently managing Patient accounts prior to and during their hospital admission.
** In this role, you will work within the Patient Services Team to provide a high level of understanding for fees associated with possible costs with health funds or estimates, health fund contracts and eligibility, communicate cost or health fund details to patients, take payments and ensure all billing-related information is collected. You will be working within the Patient Services Team and alongside internal and external stakeholders to ensure patients are informed financially.

You will also perform Private Health Fund Eligibility checks, liaise with insurance providers to clarify coverage and resolve billing discrepancies. In addition to this, you will also assist in other patient-facing and admin duties such as admissions duties, guiding patients with enquiries and requests, making sure documentation is up to date and work clinical departments as needed for patient care.

To be successful in this role, you will have
** demonstrated previous experience in*
* ** handling private hospital patient accounts or large private practice billings**.
** Private Hospital Experience and knowledge of private health funds is essential for this role**. Alternatively, practice management skills with an emphasis in accounts and billings for smaller to medium sized organisations will be highly beneficial.

If you’re a specialist in Patient Accounts, we want you to join us in providing exceptional care and advancing your career in a supportive, growth-focused environment!
** Why Join Us
** You’ll play a key role in shaping the future of integrated healthcare in Australia. You’ll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching.
At  , we know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. .
As Australia’s first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and integrated, evidence-based recovery pathways. In this environment, our students receive unique, hands-on learning experiences. That’s how we Heal. Learn. Discover.
We offer fantastic range of Employee Benefits including:
* Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
* Post graduate study and ongoing education support through scholarship programs
* Macquarie University Childcare at a reduced staff rate
* Extensive Macquarie University facilities including sporting facilities, gym and pool
* More information about our employee benefits can be found****.
***** To Apply
** To be considered for this position, you will demonstrate the below requirements in your CV and a 1–2-page cover letter.
* ** Strong experience and knowledge of private health funds and/or healthcare billing, particularly in a private hospital.
*** Demonstrated reception, administration and/or main switch experience – preferably working a healthcare setting
* Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients
* Demonstrated commitment to high level of customer service delivered in a professional manner at all times
* Competency in health-related software packages (preferably Trak Care, Eclipse, Fund Portals)
** Pre-Employment Checks
** Macquarie University Health cultivates a workplace defined by…