Front Office Coordinator - Primary Care

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Location: Billings, MT
Remote Status: On-Site
Job :461
# of Openings:1

Job Title: Front Office Coordinator
Job Location: Greater Good Health Clinic, Billings, MT
In office: 5 days a week, 7:30-4:00pm MT, 30 min lunch

Greater Good Health is a community of healthcare providers, operators, and builders whose mission is to address health disparities and reimagine senior healthcare. To do this, we partner with payers to bring value-based primary care to underserved communities and work alongside risk-bearing organizations to develop innovative, value-based clinical programs – all designed exclusively for older adults and their unique healthcare needs.

Grounded in our mission and core values, we are building a better, simpler healthcare experience for the patients we serve and the providers who care for them.

While providing more access to care, we understand that Nurse Practitioners need optimal work-life alignment to provide the best care for the greater good. GGH’s goal is to support the modern-day healthcare professional to live fully in both their professional and personal lives.

If this vision resonates with you, we hope you consider bringing your passion, your energy, your curiosity to Greater Good Health.

The Front Office Coordinator is an integral part of the primary care clinic team, serving as the face of Greater Good Health to delight patients as they walk through the door. Reporting directly to the Clinic Administrator, this role is responsible for delivering an excellent clinic experience by listening, engaging, and assisting each patient and guest every day from registration to departure.

In addition to community outreach, you will host and coordinate events (in-the clinic) to engage potential patient and increase awareness of GGH’s services. With a positive demeanor, the Front Office Coordinator provides exceptional customer service to patients throughout their visit with Greater Good Health to deliver a first-class experience.

• Welcomes all and cares empathetically for patients and team members.
• Acts as a central point of contact welcoming patients and prospects and ensuring they have an optimal experience from the moment they walk in the door.
• Listen and observe the needs of each patient to ensure they are supported throughout their visit – your main goal is to provide an excellent patient experience to retain and acquire new patients.

• Greets and welcomes all patients and related individuals to appropriate locations while maintaining excellent customer service
• Triages walk-in patients and emergencies as per established policies and procedures.
• Coordinates front office responsibilities by assisting patients with check-in or check-out.
• Supports patient registration per protocols and updates patient information within the electronic health record; protects patient’s rights by maintaining confidentiality of personal and financial information.
• Reviews and verifies patient coverage of insurance or other agencies and identifies the patient’s responsibility.
• Collects co-pays/deductibles prior to patient being seen per protocol. Informs patients of any outstanding balancing and collects balance, and issues receipt or statement per established protocol.
• Educates patients on available clinic services and assists patients with patient portal enrollment or other online tools.
• Connects new patients to the Patient Liaison as a patient resource.
• Supports the review of schedule templates to ensure patients are scheduled correctly for the day/week.
• Reviews the patient schedule to ensure patients are in the correct status and are up to date.
• Schedules or reschedules patient appointments for existing patients.
• Conducts pre-visit reminder calls and follows-up with patients for “no-show” appointments for established patients.
• Performs outbound administrative follow-up calls as needed.
• Triages incoming calls and routes them to the appropriate team member.
• Opens and closes the office as…