Medical Assistant

Employer Overview

River Stone Health has been serving the Yellowstone County community and south-central Montana for nearly 50 years. We provide personal and public health services across medical, dental, behavioral, home care, hospice, and public health programs. Our mission focuses on Health, Education, Leadership and Protection – HELP – with principles of access, affordability, compassion, and quality in all interactions.

• Working title: Medical Assistant
• Position #:
• Classification title: Medical Assistants
• Division: Community Health Center
• Program: Main Clinic
• Reports to: RN Supervisor
• FLSA status: Non-Exempt;
  Full-Time or Part-time availability
• Schedule: Monday‑Friday; 8am‑5pm; occasional evening and Saturday clinic coverage
• Wage Range: $20.32 to $25.35 hourly; based on experience and internal equity

The position performs administrative and certain clinical duties. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed.

• Medical Assistant Services (95%)
• Communicate with patients and collect and document information
• Record patients’ medical history, vital statistics, and other related information
• Schedule a variety of appointments and keep calendars up to date
• Maintain and prepare patient charts and records
• Ensure all forms and documents are completed and forwarded as needed
• Prepare rooms for examination, including setting up instruments and materials
• Clean and sanitize rooms and equipment
• Maintain supplies and supply rooms by ordering inventory and organizing
• Perform general office duties such as answering phones, making copies, completing forms, etc.
• Conduct population health outreach for assigned providers’ patient panels
• Perform point‑of‑care testing as needed
• Answer patient questions and refer when needed
• Recognize and educate staff that managing patient care is a team effort involving physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc.

• Perform other duties as assigned in support of River Stone’s mission and goals (≥5%)

• High School diploma or equivalent
• Medical Assistant certification or
• 1 year of patient care experience
• Any combination of experience and training that provides equivalent scope of knowledge, skills, and abilities

• NA

• Knowledge of principles and processes for providing customer and personal services
• Knowledge of the principals and processes for providing patient care and services
• Knowledge of the information and techniques used to diagnose and treat human illness and injuries
• Knowledge of administrative and office procedures and systems
• Ability to handle difficult or distressed patients with calmness and respect
• Ability to display non‑judgmental and empathetic listening skills
• Ability to maintain confidentiality and respect privacy of patients at all times
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality

• Doing things right the first time
• Making people feel welcome
• Showing respect for each customer
• Anticipating customer needs and concerns
• Keeping customers informed
• Helping and going the extra mile
• Responding quickly
• Protecting privacy and confidentiality
• Demonstrating proper telephone etiquette
• Taking responsibility for handling complaints
• Being professional
• Taking ownership of your attitude toward Service Excellence

• Work is performed in a clinic setting
• Constant standing, walking, and reaching with hands and arms
• Frequent sitting and use of hands
• Occasional kneeling or crawling
• Occasional lifting up to 10 pounds
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements; integrates injury, illness, and loss prevention into job activities through training and best practices

• Work is structured by public health regulations and established medical practices
• Decisions directly affect the quality of services provided to the public

• Work directly with other team members to provide quality care for patients
• Communication directly with patients to provide quality care
• Daily written and verbal communication with patients, patient family members, co‑workers and providers

• N/A