Team Supervisor; RN

Location:

Main Campus, 123 S. 27th St., Billings, MT 59101, USA

Wage Range: $33 to $46.95 hourly; depending on number of years of transferrable experience and internal equity

Serving the Yellowstone County community and south-central Montana for nearly 50 years, River Stone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.

Underlying principles of access, affordability, compassion and quality in all interactions, River Stone Health improves life, health and safety for all of the communities we serve.

The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance , and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment.

• Oversee day to day operations of the care team, maintaining an efficient and successful flow
• Provides direct backup to medical assistants, LPNs and RNs
• Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow
• Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination
• Encourage open communication and conflict resolution
• Serve as a point person in onboarding and training processes with new staff and students
• Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
• Ensure program, and agency policies and procedures are being followed.
• Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems
• Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
• Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction
• Ensure a culture of safety
• Works with team as a working supervisor in the pod to ensure above goals

B. Supervisory Responsibilities 45%

Directly supervise medical assistants

Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels

Conduct regular check-ins, performance evaluations, and coaching sessions

Foster positive, respectful, and team-oriented culture within the care team

Work closely with other River Stone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives

Recruit, hire, orient, evaluate, counsel, coach and retain program staff

Perform other duties as assigned in support of the River Stone’s mission and goals.

Minimum Qualifications

Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care

Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications

• Experience working with underserved population
• Bachelor’s in Nursing
• Experience working in a customer service environment

• MT Registered Nurse licensure in good standing
• BLS certification

Computer literacy, including Excel, Outlook, Word and systems to maintain electronic…