Treasury Support Specialist II - Wire

Treasury Support Specialist II - Wire Payments

Location:

Great West Center, Billings, MT

Job Title:

Treasury Support Specialist II – Wire Payments

Salary Range: $62,050.00 - $73,000.00

This team delivers Fed Wire payment processing and support to First Interstate Bank’s Treasury and branch networks. The members review and analyze payments, provide technical and operational support, customer payment verification, internal customer consultation, and case research.

• Provide in-depth technical and operational support for treasury and branch personnel of the Bank’s Fed Wire payment program and processes.
• Daily processing of customer agreements, applications, maintenance, etc.
• Assess treasury and branch network needs and provide solutions.
• Work closely and cooperatively with branch personnel and business banking officers regarding Fed Wire payment products.
• Assist business client support staff in managing their existing Treasury relationships.
• Respond timely to calls and correspondence regarding Fed Wire payment products.
• Handle internal and customer service calls and messages received through various channels.
• Cooperate with and support adherence to all internal policies, procedures, training, and practices to ensure compliance with regulatory requirements.
• Demonstrate proven team‑oriented skills in support of First Interstate Bank strategic initiatives.
• Research non‑routine/complex payment formats or customer problems and communicate findings/resolutions.
• Support the development and implementation of new products, processes, and procedures.
• Serve as subject matter expert (SME) on special projects, upgrades, and conversions.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience delivering exemplary customer service in a professional environment.
• Proven ability to assess customer needs.
• Strong computer and technical skills; advanced Microsoft Office knowledge and experience.
• Exceptional customer service and communication skills.
• Ability to work as part of a team and multitask in a fast‑paced environment.
• Self‑starter with strong problem‑solving abilities.
• Strong financial acumen and sound judgement.

• Ability to read, analyze, and interpret business periodicals, contracts, and regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Excellent written, verbal, interpersonal, presentation, and training skills.

• Understanding of business and financial fundamentals; intermediate accounting skills.
• Mathematical aptitude and computer spreadsheet skills.
• Ability to calculate figures such as discounts, interest, commissions, percentages.

• Ability to solve practical problems and deal with a variety of variables in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.

• High School Diploma or General Education Degree (GED) required.
• 1–3 years related experience, training, and/or equivalent combination of education and experience.
• Sales and business development experience preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse – Frequently.
• Lifting – Occasionally (up to 10 lbs).
• Sitting – Frequently.
• Overtime – Subject to business need.
• Noise Level – Moderate.
• Typical Work Hours – M‑F (8am‑5pm MT).
• Regular and Predictable Attendance – Required.

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Entry level

Full‑time

Finance and Sales

Banking

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #Team First Interstate .

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.