Customer Service Representative

Overview

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software.

Escalates complex matters to senior staff. Minimum of 1 year related experience required.

• Provide excellent and expeditious client experience; greet clients, respond to questions, process incoming and outgoing patients, and handle payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor client waiting area to ensure cleanliness.
• Document and maintain client information and service data within practice management software.
• Escalate complex matters to senior staff.

• Minimum of 1 year related experience required.

• Entry level

• Full-time

• Other

• Veterinary Services