Medical Receptionist

Main duties of the job

• Care navigation/signpost patients to the most appropriate service
• Ensure all telephone calls are answered within a timely manner
• Manage appointment requests telephone/F2F/e.consultations/home visits
• Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.
• Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
• Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.
• Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
• Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign
• Open and secure premises.

Whilst we work extremely hard, the culture of the practice is friendly and welcoming:

Prior to retirement, several members worked at Kingsway for over 30 years.

Informal meeting room where team members often enjoy lunch together.

The team comprises of:

3 GPs (2 of whom trained at the practice and stayed on).

Three Nurse Practitioners providing acute appointments

Three Practice Nurses & Two Health Care Assistants.

The support team comprises of 10 receptionists and a separate admin team.

Key Information about the surgery:

Teaching practice with GP Registrars and Medical students

Systm One clinical system

CQC Good rating with outstanding in responsiveness

Free car parking nearby

Drs. Sinha, Folorunsho & Wilson

JOB DESCRIPTION

Job Title:

Medical Receptionist

Reports to:

Reception Team Leader/Practice Manager

Location:

Kingsway Medical Centre, Billingham

Job Summary

The medical reception team are the first point of contact and represent the practice whether on the telephone or face to face; the receptionist must respond in a friendly, helpful and professional manner at all times. To provide administrative assistance to the practice team and carry out a variety of administrative tasks unique to general practice.

An understanding, acceptance and adherence to the need for strict confidentiality

Keep up to date with and apply practice policies, standards and guidelines.

To attend any required training

To work flexibly within the practice opening hours as directed by the Reception Team Leader/Practice Manager

To carry out other duties appropriate to the position of Medical Receptionist

• Proven customer service skills in direct contact with public
• Experience of working in a team
• Experience of working on own initiative
• Experience of dealing with people in a health and social care setting
• Six months experience as a Medical receptionist in a general practice
• Experience of using a medical software i.e., Systm One
• Experience of signposting or care navigation
• Experience of eRD
• Experience of EPS

• GCSE grade A to C in English and Maths
• Amspar Medical Receptionist Certificate

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.