Service Center Technician

Overview

Equipment Management Service And Repair – EMSAR, headailed in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the healthcare, laboratory, self-service kiosk, and critical power sectors. EMSAR’s customer-centric model enables the company to customize and deliver high-quality solutions to its blue-chip and emerging client base. EMSAR’s portfolio of services includes:

• On-site technical field support, including maintenance & repair
• FDA field change orders (“recalls”)
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

We are looking for a Service Center Technician I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company’s mission, vision, and values.

• Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on CSA-supported equipment.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by CSA/EMSAR and product vendors.
• Reviews assigned work orders and documents all facets of the work product in CSA’s Service Max software system.
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all CSA assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between CSA associates and customers.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Other duties as assigned.

• Excellent understanding of electronics and mechanical repair
• Excellent troubleshooting skills
• Ability to work independently and in teams
• Excellent verbal and written skills
• Ability to focus clearly on the customer

• High school diploma or equivalent
• 1 year hands-on experience repairing machines or electronic instruments in vacuum industry or similar area
• Or a Trade school diploma, associate degree (or better) in mechanical or electrical systems and 6 months hands-on repairing machines or electronic instruments in vacuum industry or similar area
• Equivalent work experience will be considered in lieu of a degree

• Employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Able to lift up to 50 pounds.
• This job is generally sedentary, though standing for prolonged periods might be required.