Associate Account Manager

As an Associate Account Manager (Junior Sales), you will work primarily in-house, supporting senior Account Managers and executive sales staff while building your own sales skills and AV knowledge. You’ll help keep deals organized and moving, qualifying leads, preparing proposals, coordinating with engineering and project teams, and managing CRM data.
You will gain exposure to both traditional AV systems and IP-based / networked solutions (audio over IP, AV over IP, and control), with a path to grow into a full Account Manager role over time.

• Support senior sales team & executives
  • Assist senior Account Managers and executive sellers with account follow-up, scheduling, and client-facing materials.
  • Help coordinate internal resources (engineering, project management, service) on opportunities that include both traditional AV and network-connected components.
• Inside sales & lead management
  • Monitor inbound inquiries and perform initial qualification.
  • Research accounts and contacts; prepare background notes and basic technical context (room types, user needs, IT environment) for senior sellers.
  • Conduct light outbound outreach (email, calls, Linked In) to follow up on campaigns, events, and warm leads.
• Assist in building quotes and proposals that may include:
• Ensure pricing, scope, and documentation are accurate and aligned with company standards.
• Track proposal status and follow-up dates in the CRM.
• CRM & sales process hygiene
  • Keep account, contact, and opportunity records accurate and up to date.
  • Log key activities, meeting notes, and next steps for clear team visibility.
  • Generate basic reports or dashboards for sales leadership as needed.
• Client support & coordination
  • Support day-to-day client communication via email and phone for smaller requests, status updates, and scheduling.
  • Coordinate demos (including remote demos of control interfaces and AV workflows), site visits, and internal review meetings.
  • Work with the service/support team to route client issues and ensure follow-through.
• Learn the fundamentals of:
  • Traditional AV: audio, video, signal flow, and room types.
  • IP-based / networked AV: audio over IP, AV over IP distribution, and how control systems unify the user experience.
  • Basic networking concepts relevant to AV.
• Participate in vendor training, internal sessions, and shadow senior sales calls to build product and industry knowledge.

• Technology / AV experience a plus but not required.
• Strong written and verbal communication skills with a professional, client-friendly demeanor.
• High level of organization and attention to detail; comfortable managing multiple tasks and deadlines.
• Comfortable using CRM tools and basic office software (email, spreadsheets, presentation tools).
• Genuine interest in both traditional AV and modern IP-based / networked solutions, and willingness to learn how AV and IT intersect.
• Team-oriented, positive attitude, and willing to jump in where needed to support the broader sales team.

• Ability to work on a computer for extended periods
• Manual dexterity for creating drawings and documents
• Occasional lifting and handling of light objects
• Comfortable with varied noise levels and temperature environments
• Primarily indoor work, with occasional outdoor exposure during site visits

All requirements are subject to reasonable accommodation for individuals with disabilities. Please note that this job description may not encompass all the duties associated with the position, and you may receive additional instructions and responsibilities from your supervisors or management. Your evaluation will be based on your performance in line with the tasks specified in this job description.

Management reserves the right to modify this description when necessary. It’s important to understand that this job description is not a binding employment contract, and both you and the employer have the right to terminate employment at any time, as stipulated in the employee manual or other written agreements.