Resource Manager - IT Service Delivery

Clear Bridge Technology Group is seeking an experienced, highly organized Resource Manager to support our rapidly growing Client Solutions Group. This remote role will serve as a critical operational partner to a distributed field organization of 150+ professionals, including Program/Project Managers, Architects, and Senior Consultants supporting VCF and broader infrastructure initiatives.

The ideal candidate thrives in fast-paced environments, excels at multitasking, and has a proven track record managing large remote work forces - ideally within IT infrastructure professional, consulting, or managed services organizations.

This is a high-visibility role requiring strong collaboration with Practice/Delivery Leadership, Sales, PMO, and Finance to ensure optimal workforce alignment, utilization, and delivery success.

Key Responsibilities
Resource Planning & Allocation

• Manage allocation and deployment of 150+ remote field resources across multiple concurrent professional services projects/engagements
• Balance competing priorities while maintaining high practice utilization and delivery quality
• Align skill sets, certifications, and experience levels to project requirements
• Rapidly adjust assignments in response to shifting client demands
• Proactively identify capacity gaps, skills shortages, and allocation risks

Workforce Forecasting & Capacity Management

• Build and maintain rolling 30/60/90+ day resource forecasts
• Develop scalable workforce planning models to support growth
• Provide executive-level reporting on utilization, bench, and staffing trends
• Support headcount planning aligned to projected sales pipeline and infrastructure demand
• Cross-Functional Collaboration
• Partner with Sales and Delivery Leadership during pre-sales cycles to validate delivery feasibility and staffing strategy
• Work closely with PMO and Program leaders to anticipate staffing needs across complex infrastructure programs
• Coordinate with Talent Acquisition on hiring priorities and ramp timelines
• Assist with onboarding and integration planning for new hires

Operational Excellence

• Implement and continuously refine resource management processes and tools
• Develop standardized dashboards for real-time visibility into allocation and capacity
• Maintain comprehensive skills inventory across PMs, Architects, and Consultants
• Establish contingency planning frameworks for demand volatility
• Remote Workforce Leadership Support
• Support leadership of a large, distributed remote workforce
• Resolve allocation conflicts and priority escalations
• Maintain strong communication rhythms across field teams and corporate leadership
• Promote accountability and transparency in staffing decisions

Required Qualifications

• 5+ years of experience in Resource Management, Workforce Planning, or Delivery Operations within a Professional Services or Consulting environment
• Proven experience managing large remote work forces (100+ distributed technical professionals)
• Demonstrated ability to multitask effectively across high-volume, fast-moving priorities
• Strong background in IT Infrastructure, Virtualization, or Cloud delivery organizations
• Advanced understanding of utilization metrics, revenue forecasting, and margin impact
• Experience collaborating with PMO, Sales, Finance, and Delivery leadership
• Strong analytical skills with advanced reporting capabilities

Salary: $85K-$115K + 10% bonus

The posted range is an estimate, the actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.

We offer an excellent benefits package

Clear Bridge is an Equal Opportunity Employer