Customer Success Manager - Post-Sale & Retention
Job in
Billerica, Middlesex County, Massachusetts, 01821, USA
Listed on 2026-02-02
Listing for:
ColdSnap
Full Time
position Listed on 2026-02-02
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Customer Success Mgr./ CSM, Client Relationship Manager, Bilingual
Job Description & How to Apply Below
A growing tech startup based in Billerica, MA is seeking a Customer Success Manager to drive post-placement performance of their innovative appliances. This role is responsible for ensuring the onboarding and performance of customer accounts, focusing on metrics such as pod reorder rates and account retention. Candidates should have 5-8+ years experience in customer success or account management, preferably in a tech or B2B environment, and thrive in data-driven settings.
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