Customer Service & Parts Administrator - FTC

Customer Service & Parts Administrator – 12 months FTC

Location:

Biggleswade, England, United Kingdom

Employment type:

Contract (fixed term)

Seniority level:
Entry level

Join our Maritime Crane department in Biggleswade as a Customer Service & Parts Administrator on a 12‑month fixed‑term contract. You will support procurement and sales of machine parts, help reduce work‑in‑progress stock levels, and develop administrative procedures for Liebherr‑Great Britain Ltd.

• Promote and prepare parts quotations and sales orders.
• Ensure all urgent parts and after‑sales issues are dealt with and progressed.
• Progress and chase supplier orders and back orders.
• Take calls from customers, liaise with service engineers and other team members, and enter new parts details onto the system.
• Operate the LIKV and My Liebherr systems to identify spare parts.
• Collate information to support internal or external invoices.
• Produce internal and external invoices using all relevant supplied information.
• Recover necessary information from different sources when required.
• File and organise documentation to enable easy retrieval in accordance with company systems.
• Attend meetings and exhibitions off‑site and overseas, including overnight stays.
• Undertake training as required by the company, both at the workplace and off‑site, including overseas.
• Represent the After‑Sales team, Liebherr‑Great Britain Ltd, the Group, and customers in a professional manner.
• Raise warranty orders, sales orders, work orders, purchase requests and invoices internally and to customers.
• Prepare travel and training plans for MCC Sales and After Sales staff.
• Perform duties of other personnel in their absence as required from time to time.
• Arrange flexible coverage with other team members to ensure full desk coverage, including flexing start and finish times.
• Identify and implement improvements to the after‑sales administration process.
• Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, including preparing risk assessments and method statements.

• Experience in the construction plant or transport industry, preferably in a parts, warranty or service environment.
• Strong verbal and written communication skills at all levels.
• High customer‑service ethic with a positive, proactive approach.
• Team‑player who can collaborate closely with company and customer personnel and promote good relationships.

• Opportunity to work with an industry‑leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development opportunities.

Aleksandra Szczepanska