Customer Service & Parts Administrator - FTC

Customer Service & Parts Administrator - 12 months FTC

Join the Liebherr Great Britain team on a 12‑month fixed term contract within our Maritime Crane department in Biggleswade. The role supports the success of the business by ensuring effective procurement and sales of machine parts, maintaining administrative procedures, and reducing work‑in‑progress stock levels. It also contributes to key company objectives:
Business Performance, Customer Focus, People and Teamwork, and Leadership.

• Promote and prepare parts quotations and sales orders.
• Ensure urgent parts and after‑sales issues are resolved and progressed.
• Progress and chase supplier orders and back orders.
• Take and log customer calls, liaising with service engineers and the MCC sales and after‑sales team; enter parts details into the system to support enquiries.
• Operate the LIKV and My Liebherr systems to identify spare parts.
• Collate information to support internal or external invoices.
• Produce internal and external invoices using available information.
• Recover necessary data from various sources when required.
• File and organise documentation to facilitate easy retrieval and accordance with company systems.
• Attend meetings and exhibitions off‑site, including overseas, and travel as required.
• Undergo training provided by the company, both on‑site and off‑site.
• Communicate in a manner that builds the strength of the After‑Sales team, company, and customers.
• Raise warranty orders, sales orders, work orders, purchase requests and invoices internally and to customers.
• Prepare travel and training plans for MCC sales and after‑sales staff.
• Perform duties of other personnel in their absence when necessary.
• Coordinate flexible desk coverage with team members, adjusting start and finish times as needed.
• Identify and implement improvements to the after‑sales administration process.
• Maintain compliance with health & safety, quality and environmental policies, preparing risk assessments and method statements as needed.

• Experience in construction plant, transport industry, or a parts, warranty or service environment (ideally).
• Strong verbal and written communication skills at all levels.
• Customer‑service driven with a positive, proactive approach.
• Team player who encourages collaboration and maintains good relationships with colleagues and customers.

• Opportunity to work with an industry‑leading manufacturer.
• Secure and progressive working environment.
• Competitive salary and benefits.
• Training and personal development opportunities.

We look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.

Job  – Liebherr International Company – Liebherr‑Great Britain Ltd. – Administration – United Kingdom – Entry level – Contract.