IT Call Center Agent ; Student Position
Listed on 2026-01-24
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Overview
Job no: 497553
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General
Position Title: IT Call Center Agent I (Student Position)
Location: Big Rapids, MI
Department: IT Services
Advertised Salary: $13.73- $13.99
Summary of Position: The primary role of a Level 1 Call Center Agent is to manage incoming support/request calls from faculty/staff/students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and/or working within the IT ticketing system to task more complex issues to a technician.
Responsibilities- Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat.
- Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- They will work with technicians to resolve customer computer-related problems.
- May involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Determines the most effective manner to resolve customer's technical issue. Engages in research and asks questions to resolve technical issues.
- Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
- Must be able to work independently on assigned projects.
- Exceptional communication/decision making skills (phone, email, chat, and in person) in a fast-paced environment.
- Supports all Information Technology products and services. Supports may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Must be a team player and able to work with many different people.
Advertised: 15 Jan 2026 Eastern Standard Time
Applications close: 28 Feb 2026 Eastern Standard Time
Number of Positions Available: 4
Documents Needed to Apply:
Resume/Class Schedule
EEO Statement:
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups.
For more information on the University’s Policy on Non-Discrimination, visit:
Ferris Non-Discrimination Statement.
Advertised: 15 Jan 2026 Eastern Standard Time
Applications close: 28 Feb 2026 Eastern Standard Time
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