Programme Manager

Employment Type: Permanent

Hours of Work 37.5

Location: Remote, with travel to our Norwich or Bideford office at least once per month

Your next chapter

At Travel Chapter, we’re continuing to evolve how we work as we grow our systems, processes and ways of working. We’re looking for a Programme Manager to lead a programme of work that spans both technical implementation and operational delivery, ensuring change lands well and delivers real value for the business.

This role acts as a bridge between technical teams and operational areas, bringing structure, clarity and commercial insight to complex programmes aligned to our long-term goals.

What You’ll Be Doing

You’ll manage the day-to-day delivery of a programme of work, partnering closely with the Head of Programme and senior stakeholders across the business. You’ll help shape programme strategy, coordinate multiple initiatives and ensure delivery stays aligned to business objectives.

What We’re Looking For

Experience (essential):

• 3+ years’ experience in programme management
• 3+ years’ experience working with senior stakeholders and external partners
• Proven experience delivering both technical and operational projects
• Experience working in change or transformation environments

Skills and capabilities:

• Strong programme and delivery management skills
• Ability to prioritise effectively and manage multiple work streams
• Excellent written and verbal communication
• Confident stakeholder management at all levels
• Strong commercial awareness and understanding of operational impact
• Solutions-focused problem solver
• Calm under pressure, with a methodical and organised approach
• Ability to challenge constructively and support good decision-making
• Quick to understand systems and how they link to business processes

Qualifications:

• GCSEs in English and Maths
• Educated to A level or degree level
• Project or change management qualifications are desirable

Personal attributes:

• Polite, approachable and professional
• Organised, decisive and delivery focused
• Comfortable working in a fast-moving environment

Working with us

This role is primarily remote, with a requirement to attend our Norwich or Bideford office at least once per month to connect with stakeholders and the wider team.