Floor Manager, Village

Floor Manager, Calvin Klein Bicester Village

At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and endless opportunities to design your future.

Our stores are the lifeline of our business. They represent the calibre of our two brands and set the tone for customer experience. As a Floor Manager, you will lead by example, embrace our entrepreneurial spirit, and inspire your team to deliver on our high standards.

• Ensure efficient running of the shop floor to achieve highest levels of customer service, sales and profit.
• Support the Management team in managing all personnel, product and merchandising functions, and business processes.
• Communicate daily with staff their sales goals, KPIs, store results, product sales and other information to help them provide unparalleled service.
• Hold ‘one minute meetings’ at the end of employees’ shifts; summarise performance, provide constructive feedback and recognition.
• Execute and model company‑established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
• Achieve company standards/goals for personal sales results: sales versus budgets, sales per hour and units per transaction.
• Respond to and communicate with the Store Manager on competitors, community information affecting business.
• Focus staff on the importance of quality relationships with internal and external customers.
• Effectively manage customer complaints in a timely and effective manner.
• Analyse store‑level reports and create action plans to improve results.
• Communicate with the Store Manager regarding day‑to‑day operational issues of the store.
• Perform Manager‑on‑Duty functions; manage store opening/closing functions and the sales floor.

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• People‑management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communicator who builds relationships with ease.
• Team player who recognises and celebrates contributions and achievements of others.
• Confident in giving feedback that promotes positive behavioural change.
• Works well with change, able to quickly adapt and keep pace with demand.
• Energetic and authentic, showing a clear presence on the shop floor.
• Approaches all issues with a ‘can‑do’ attitude and acts with initiative to find in‑store solutions.

At PVH, we understand that the success of our organisation relies on our dedicated associates. We are committed to providing a competitive and comprehensive benefits programme that offers protection, peace of mind and flexibility designed to support associates at home and at work.

PVH Europe and our brands, Tommy Hilfiger and Calvin Klein, uphold an inclusive and diverse community of associates. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

Mid‑Senior level

Full‑time

Sales and Business Development

Industries: Retail Apparel and Fashion

PVH Corp. or its subsidiary (“PVH”) is an equal‑opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.

In addition to complying with all applicable laws, PVH is committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.