Technical Assistant, Quality Assurance - QA​/QC

Fresh Direct, a Sysco company are currently recruiting for a Technical Assistant to join the team on a full time, permanent basis. It will be your responsibility to provide support to the technical managers in delivering effective supplier management, product compliance, and due diligence. This role reports to the Senior Technical Manager.

This role is offering a hybrid working contract, with 1 day per week in our Ashford, Bicester or Grantham offices for Team Collaboration, so you must be in a commutable distance to one of these and open to travel.

Key Accountabilities & Responsibilities:

Supplier maintenance:

• Issue and review performance scorecards

• Monitor GFSI status, responding to changes and maintaining data

• Monitor supplier SEDEX membership status, review risk reports and audit outcomes

• Ensure supplier and site contacts are up to date in relevant systems

• Monitor supplier and site (non-GFSI) certification status that may impact on chain of custody or product claims

• Monitor and report on audit status

Product maintenance:

• Ensure routine specification reviews are completed

• Review specifications to pack copy generation stage

• Undertake product quality assessments

• Review artwork proofs

• Issue and review product scorecards to verify policy compliance

Certification maintenance:

• Ensure certified product lists are maintained

• Complete mass balance exercises for certified ranges

• Provide certified product data for customer reporting

• Complete internal certified claim validations

About you:

The ideal candidate must have a technical background, and have a full understanding within a food service / fast-paced technical team (QA/QC) with a relevant degree in Food Science/Technology. You will be able to demonstrate a good understanding of category and procurement strategies and be able to prioritise your workload and work well under pressure. This is a key role to ensure all customer complaints are investigated thoroughly so effective communication and interpersonal skills are essential.

Ideally, you’ll have good analytical skills to review data and highlight any common trends or patterns to reduce any further complaints or incidents. If you enjoy working closely with suppliers and customers, this is a great role where you will take full accountability and control to ensure the best outcome is always achieved.