Transformation Operations Manager

To lead the change management process of new business units and oversee the day-to-day management of the unit through change and transformation, to both align with PML process and make ready for steady-state operation. Provide operational management cover where required.

Role Accountabilities

Takes a strategic approach to align their work with long term business plans for the unit.

Independently leads and successfully delivers high profile strategic projects.

Provides business unit expertise.

Day to Day management of large-scale operation.

Builds relationships with internal and external stakeholders, facilitating information flow and supporting team objectives.

Identifies and implements business improvements using leading edge tools and embeds into operation.

Role Purpose

To lead the change management process of new business units and oversee the day-to-day management of the unit through change and transformation, to both align with PML process and make ready for steady-state operation. Provide operational management cover where required.

Role Accountabilities

Strategic View

Takes a strategic approach to align their work with long term business plans for the unit.

Project Delivery

Independently leads and successfully delivers high profile strategic projects.

Specialist Expertise

Provides business unit expertise.

Operational Excellence

Day to Day management of large-scale operation.

Collaboration & Stakeholder Engagement

Builds relationships with internal and external stakeholders, facilitating information flow and supporting team objectives.

Continuous Improvement

Identifies and implements business improvements using leading edge tools and embeds into operation.

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Position-specific Information

In addition to the requirements of the role outlined above, the following additional details apply to this specific position.

Position:Transformation/Operations Change Manager

Department/Team
CEO Office

Role:Strategic Operations Manager

Reports To:Senior Transformation/Operations Manager (TBC)

Additional Accountabilities

Strategic view

Alignment of all output with the long-term business plan for new business units. Contribution at local strategic level.

Operational management

Day to day management oversight of the operations of the practice, including ensuring all clinical staff and non‑medical staff achieve their objectives in line with the overall strategy.

Providing resilience and operational management backfill where required, alongside existing management structures, for business continuity and to oversee and implement change and transformation planning as agreed with TBC role.

Work with business unit managers to set KPIs in line with PML strategy and take appropriate supportive action.

Process improvement and change management

Identify and lead on process improvement within the business unit development plans, to improve efficiency and patient outcomes.

Put in place and manage effective change management processes in line with PML policy to ensure that both quick wins and longer‑term gains are identified and effectively delivered, positively engaging with staff on the journey.

Compliance and Legislative Knowledge

Ensure oversight of practice compliance with NHS contractual obligations and CQC regulations.

Stakeholder Engagement

Ensure that effective engagement processes are in place to deliver…