Transformation Operations Manager

Job Summary

Role

Purpose:

To lead the change management process of new business units and oversee the day-to-day management of the unit through change and transformation, aligning with PML process and preparing for steady-state operation. Provide operational management cover where required.

• Strategic View
  :
  Align work with long-term business plans for the unit.
• Project Delivery
  :
  Independently lead and deliver high-profile strategic projects.
• Specialist Expertise
  :
  Provide business unit expertise.
• Operational Excellence
  :
  Manage day-to-day large-scale operations.
• Collaboration & Stakeholder Engagement
  :
  Build relationships with internal and external stakeholders, facilitate information flow and support team objectives.
• Continuous Improvement
  :
  Identify and implement business improvements using leading-edge tools and embed them into operations.
• Process Improvement and Change Management
  :
  Identify and lead on process improvement within the business unit development plans, improve efficiency and patient outcomes; manage effective change management processes in line with PML policy.
• Compliance & Legislative Knowledge
  :
  Oversee practice compliance with NHS contractual obligations and CQC regulations.
• Technology & Business Intelligence
  :
  Engage closely with Technology and BI teams to support high-quality performance reporting and embed data-driven decision making.

PML is a successful not-for-profit, GP-led organisation providing NHS community and primary care clinical services across Oxfordshire and Northamptonshire. Founded in 2004, PML now employs around 300 staff with a turnover of circa £16m. PML holds GMS contracts and acts as a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010.

• Date posted
  : 05 January 2026
• Salary
  : £75,000 a year circa (PML Grade 5 – Strategic Operations Manager)
• Contract
  :
  Permanent
• Working pattern
  :
  Full-time, Flexible working
• Reference number
  : E
• Location
  :
  Principal Medical Ltd, 3 Barberry Place, Bicester, Oxfordshire, OX26 3HA
• Department/Team
  : CEO Office
• Reports to
  :
  Senior Transformation/Operations Manager (TBC)

• Highest level of integrity.
• Ability to deliver complex messages to diverse stakeholder groups and gain buy-in.
• Action-oriented with the ability to think on feet and deliver solutions promptly.
• Resilient and able to build resilience in others.
• Excellent staff engagement skills.
• Commercial awareness holding P&L responsibility and budget management within a large complex organisation.
• Strong business intelligence and analytical skills.
• Exceptional communicator.
• Experience in new business development and mergers & acquisitions.

• Demonstrated experience in successful transformation and change management.
• Experience independently managing complex, high-profile projects, processes, or initiatives.
• Strong change-management/business turnaround experience.
• Demonstrated evidence of building and maintaining high-performing teams and highly developed staff engagement.
• Substantial experience managing/leading teams and operational experience at a senior level.
• Primary Care experience (desirable).
• Experience putting in place data-driven/business intelligence decision-making tools (desirable).

• Commercial awareness holding P&L responsibility and budget management.
• Exposure to large scale organisations within regulated and complex stakeholder environment.
• Exceptional communication.
• Ability to manage within financial constraints and use resources creatively.
• Strong business intelligence awareness and reporting analysis skills (desirable).

• Degree in Business or equivalent.
• Post-graduate Degree in Business/Health Care or equivalent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Principal Medical Limited
3 Barberry Place
Bicester
Oxfordshire
OX26 3HA

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