NHS Health Advisor

NHS 111 Health Advisor Full Time - Bicester

Join to apply for the NHS 111 Health Advisor Full Time - Bicester role.

At NHS 111, you'll handle a wide variety of calls – no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures of supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack?

You do not need a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority. We all contribute professionally to the wider team that we operate within here at SCAS.

The recruitment process consists of three stages. Candidates successful at each stage will progress to the next stage.

• Online application form, answering questions explaining how you meet the essential and desirable criteria.
• Online assessment session gauging listening, understanding, critical thinking and problem‑solving skills.
• Face‑to‑face interview discussing skills, experience and providing an opportunity to learn more about the role.

• Good all‑round education (e.g. 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience.
• People aged over 18 years (for safeguarding reasons).

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience.

• Experience in a customer/patient services environment, dealing with the general public.
• Experience of using computerised systems.
• Experience of using a telephone as a regular means of communication in a work environment.

• Experience in a call centre environment.
• Geographical knowledge of the operational area.
• Experience working rotating shifts.
• Previous experience in the voluntary or health sector.
• Previous experience of patient care.
• Knowledge of first aid and/or anatomy.

• Pay: £24,937 to £26,598 a year per annum.
• Contract:
  
  Permanent.
• Working pattern:
  Full‑time.
• Location:
  
  Northern House, Unit 7 Talisman Business Park, Bicester, OX26 6HR
  .

• South Central Ambulance Service NHS Foundation Trust
• Address:
  Northern House, Unit 7 Talisman Business Park, Bicester, OX26 6HR
  .
• Website:

Please note that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.