Customer Operations Assistant

We are looking for a Customer Operations Assistant to join a Bicester based company. This is a varied role that will include handling queries, liaising between departments, working within the warehouse, packing orders and in-store customer service.

Working hours will consist of 07:45-16:00 Monday to Friday. This role will start predominantly in the warehouse but will involve face-to-face customer service and selling to customers in store.

• Ensure customer orders are manufactured, picked and dispatched correctly.
• Manage order queries.
• Liaise with other departments to make sure orders are completed efficiently.
• Communicate with couriers and suppliers.
• Support with stock management.
• Schedule waste removal.
• Maintain and clean machinery.
• Provide in-store customer service.
• Selling products to customers.
• Build strong relationships with customers and stakeholders.

• Previous customer service or administration experience
• Strong warehouse background.
• Computer literate and able to use Microsoft Office packages and CRM’s. Previous use of ERP platforms would also be advantageous.
• Prioritise tasks efficiently to meet deadlines.
• Excellent communication skills, both written and verbal.
• Willingness to learn and develop your skills.

This position will also require full Forklift training, which training will be provided for.

Offering £27,510 per annum, this is a fantastic opportunity to learn and develop a range of skills and work for a growing company renowned in their sector.

If you would like to be considered for this position, please apply now.