Service Advisor

Service Advisor

Location:

Bicester
Salary: £28,000 - £32,000 basic + bonus up to £4,000 (OTE £36,000)

Hours:

44.5 hours per week | 1 in 3 Saturday mornings

ISQ Recruitment is currently working in partnership with a well-established automotive dealer group to recruit an experienced VAG Service Advisor for their Volkswagen Commercial Vehicles site in Bicester.
This role is ideal for a customer-focused Service Advisor who enjoys ownership of the service journey, strong communication with customers and technicians, and working within a structured, brand-led aftersales environment.

The Role
As Service Advisor, you will act as the key link between customers and the workshop, managing the service process from initial booking through to vehicle handover. You will ensure accurate job preparation, clear communication, and a consistently high standard of customer care.
You will be responsible for maintaining workshop efficiency, supporting service and parts revenue through professional recommendations, and ensuring all work is authorised, documented, and completed in line with Volkswagen Commercial Vehicles standards.

Key Responsibilities
 
Manage customer bookings via phone, email, and face-to-face interactions
Prepare repair orders with full and accurate vehicle and customer information
Explain repair requirements clearly, including Retail, Fleet, and Warranty work
Identify recall campaigns and arrange completion where applicable
Provide regular customer updates throughout the service process
Gain authorisation for additional work via customers or approval platforms
Control work-in-progress (WIP) and monitor vehicle completion times
Raise invoices and ensure accurate costing of completed work
Maintain service records and vehicle history to brand and compliance standards
Coordinate parts ordering and sub-contractor work when required
Conduct post-service follow-up calls to confirm customer satisfaction
Maintain a professional customer reception environment
Ensure ongoing compliance with brand processes, health & safety, and company procedures  About You
 
Previous experience as a Service Advisor within a VAG or automotive environment
Strong customer service and communication skills
Excellent attention to detail and administration ability
Confident working with technical information and repair processes
Organised, proactive, and able to manage multiple priorities
Comfortable working independently and as part of a wider aftersales team

Experience with light commercial or HGV environments is advantageous but not essential  What's on Offer
 
Competitive basic salary with achievable bonus structure
Manufacturer and multi-brand training programmes
30 days annual leave including bank holidays
Additional holiday entitlement linked to length of service
Holiday purchase scheme
Employer pension scheme
Free annual Class IV MOT
Cycle to work scheme
EV salary sacrifice scheme
Mental health support and wellbeing initiatives
Referral bonuses
Company uniform provided
On-site parking
Opportunity to build a long-term career within a respected, family-owned dealer group  Apply
If you are a Service Advisor with VAG experience and are looking for your next step within a professional, brand-led environment, ISQ Recruitment would be delighted to hear from you