Service Co-ordinator - Power

Service Co-ordinator – Power at Speedy Hire

Location:

Erith – Monday to Friday, 08:00am to 17:00pm (42 hours per week)

Speedy, the UK’s leading hire provider, is looking to recruit a Service Coordinator with knowledge of customer services and coordination to effectively manage all aspects of the mobile Service Engineers’ work schedules and deal with all onsite service issues as reported by the customers. The coordinator will be the front line of our customer interaction, processing orders, ensuring every need is met and every question answered, and will play a vital role in delivering the first‑class customer service that makes us the best partner in our sector.

• Manage mobile Service Engineers’ work schedules.
• Process customer orders and coordinate delivery.
• Handle all onsite service issues reported by customers.
• Provide accurate and timely information to customers.
• Support the team to deliver our ESG Strategy.
• Ensure customer satisfaction through proactive follow‑up.

• Great telephone manner
• Excellent organisational and time‑management skills
• Strong customer focus
• Adaptability to new situations
• Ability to work toward targets and KPIs
• A desire to learn and expand product knowledge
• Personality and drive to sell our products
• Previous hire experience is desirable
• Support for your business unit/team to deliver our ESG Strategy

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• My Staff Shop discounts and offers across many suppliers
• Green Commute Initiative:
  Work scheme for cycling
• PAM Employee Assistance Program (EAP):
  Offers free and confidential support and counselling

Speedy operates an industry‑leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing and identifying more balanced work patterns. Talk to us about a range of hybrid and flexible working arrangements to suit your needs, including flexible start/finish times, shorter days, term‑time hours and job‑share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered, you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

The Speedy Group is an equal‑opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neuro‑diversity status or disability status.

All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

Link below to our policies in line with our ESG Governance: