Medical Receptionist

Medical Receptionist Full Time/ Part Time

At Bexley Medical Group, our mission is to provide the best healthcare to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives.

You will be working across our 3 sites to support the delivery of the highest quality primary care service to our patients. Day to day responsibilities include answering patient queries on the phone and in person, booking patients with the right clinician, calling patients to book them in for health checks and vaccinations and completing administrative tasks. You will need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.

You will also be providing administrative duties to assist in the smooth running of the Practice. Communicating effectively between patients and other healthcare agencies

This is not an exhaustive list.

Experience of working in a medical surgery will be very beneficial and also use of EMIS and Docman.

You will need to be empathetic towards patients and also have a calm and clear attitude.

Incoming and outgoing mail and messages will need to be passed in an efficient way.

You will need to be computer literate as you will be dealing with data entry/data collations.

A good understanding of Data Security will be essential

Keeping reception area, notice boards and leaflet dispensers tidy and free from obstruction.

This is not exhaustive.

Our surgeries are across 3 sites;
Bexleyheath, Bexley and Erith. We have over 20,000 patients across the three sites.

We are a large team comprising of GP partners, salaried GPs, PAs, Nurses, a pharmacy team, administrative teams and reception teams.

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Duties and Responsibilities:

Theduties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time totime under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Openingup/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filingand retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Clearing and re-stocking consulting rooms as required
• Providing clerical assistance to Practice staff as required from time totime, including word/data processing, filing, photocopying and scanning
• Ordering,re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Keeping the reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• Inthe performance of the duties outlined in this
  
  Job Description , thepost-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have accessto information relating to the Practice as a business organisation.
  
  All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and…