Position: Residential Manager - Department 306
Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. Bridgewell is committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.
Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.
Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. If this describes you, consider joining our incredible team!
Connecting People with Possibilities
Mission
:
Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.
DEIB Statement
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Bridgewell strives to reflect the diversity of our employees and the people we serve by cultivating an equitable, inclusive environment that empowers everyone to be their authentic selves. We encourage, support, and celebrate the many voices and cultures of Bridgewell. With dignity, caring, integrity, and respect at our core, we embrace the diverse experiences that enrich our community daily.
Summary
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The Residential Manager ensures the quality of care and successful daily operations of a residential home for the people served. This includes maintaining quality standards, coordinating the hiring, training, and supervision of staff, financial management of the program budget, and monitoring the medical and clinical needs of the people living in the home.
Schedule
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Monday - Friday 9:00 AM - 5:00 PM (40 Hours)
Essential Duties and Responsibilities:
Ensure program, agency, and accreditation standards are met concerning quality of care including individual behavior and treatment plans, ISP documentation, HCSIS, and other documentation as required, and in line with Bridgewell Policies & Procedures.Ensure the staffing needs of the program are met based on defined ratios and attendance of persons served. This includes coordination of work schedules, hiring of new staff, and coordinating the use of per diem and agency relief staff, as needed.Positively manage staff by conducting monthly supervisions with each staff and team meetings; supporting, coaching, and mentoring staff to develop skills and abilities, and providing recognition opportunities for staff. Provide timely Performance Evaluations. Ensure performance standards are met, and proactively address performance concerns, working with program management and Human Resources, as appropriate.Ensure employees maintain certifications (such as CPR/First Aid, MAP, PPS, and PABC, as required) and complete all other training requirements of Bridgewell and the program's funding sources.Ensure administrative duties are completed and followed as required in areas including finance, human resources, payroll, quality assurance, electronic health records, and Medication Administration Procedures.Responsible for On-Call coverage based on a rotating schedule for that particular program, and/or cluster, as designated. On-call coverage includes addressing concerns and providing direction to employees, managing call-outs and scheduling per diem staff, on-call reporting, and possible coverage of shifts if staffing cannot be coordinated for a shift.Work collaboratively with clinical and nursing teams to ensure the behavioral and medical needs of persons served are met. Collaborate with all service providers, ensuring communication and documentation are clear concerning the coordination and management of each person's needs.Work with guardians and family members on issues related to the care and services provided to their family members. Communicate proactively, as appropriate, working to build a positive relationship, and ensuring staff are trained in best practices of working with families.Manage the financial responsibilities of the program, including program expenses, monitoring overtime, supply ordering, and monthly budget review.Ensure people served are provided support with financial needs, such as managing funds, applying for food stamps, social security, Mass Health, housing vouchers/section 8 applications, and/or employment.Provide direct care in the absence of program staff, as needed. This can include covering individual shifts, as well as assisting with management needs in other programs where there is a management vacancy or extended absence.Coordinate or assist with program community outings and meetings with families. Ensure all information and materials required for any meeting or outing is adequately prepared, and that positive relationships are built and maintained. Ensure positive neighbor relationships are maintained, and that…
