Residential Manager

Join to apply for the Residential Manager role at Bridgewell
.

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self‑directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training.

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

The Residential Manager ensures the quality of care and successful daily operations of a residential home for people served. This includes maintaining quality standards, coordinating hiring, training and supervision of staff, managing the program budget, and monitoring medical and clinical needs of residents.

Monday‑Friday 9:00am‑5:00pm (40 Hours)

• Ensure program, agency and accreditation standards are met regarding the quality of care including individual behavior and treatment plans, ISP documentation, HCSIS, and other documentation as required, and in line with Bridgewell Policies & Procedures.
• Ensure the staffing needs of the program are met based on defined ratios and attendance of persons served. This includes coordination of work schedules, hiring of new staff, and coordinating the use of per‑diem and agency relief staff, as needed.
• Positively manage staff by conducting monthly supervisions with each staff and team meetings, supporting, coaching and mentoring staff to develop skills and abilities, and providing recognition opportunities for staff.
• Provide timely Performance Evaluations. Ensure performance standards are met, and proactively address performance concerns, working with program management and Human Resources, as appropriate.
• Ensure self and employees maintain certifications (such as CPR/1st Aid, MAP, PPS and PABC, as required) and complete all other training requirements of Bridgewell and the program's funding sources.
• Ensure administrative duties are completed and followed as required in areas including finance, human resources, payroll, quality assurance, electronic health records and Medication Administration Procedures.
• Responsible for On‑Call coverage based on a rotating schedule for that program, and/or cluster, as designated. On‑Call coverage includes addressing concerns and providing directions to employees, managing callouts and scheduling per diem staff, on‑call reporting, as well as possible coverage of shifts if staffing cannot be coordinated for a shift.
• Work collaboratively with clinical and nursing teams to ensure the behavioral and medical needs of the people served are met. Collaborate with all service providers, ensuring communication and documentation is clear regarding the coordination and management of each person's needs.
• Work with guardians and family members on issues related to the care and services provided to their family members. Communicate proactively, as appropriate, working to build a positive relationship, and ensuring staff are also trained in the best practices of working with families.
• Manage the financial responsibilities of the program, including program expenses, monitoring overtime, supply ordering and monthly budget review.
• Ensure people served are provided support with financial needs, such as managing funds, applying for food stamps, social security, Mass Health, housing vouchers/section 8 applications and/or employment.
• Provide direct care in the absence of program staff, as needed. This can include covering individual shifts, as well as, assisting with management needs in other programs where either a management vacancy or extended absence is occurring.
• Coordinate or assist with program community outings and meetings with families. Assign engagements and ensure materials are prepared and relationships are maintained. Ensure positive neighbor relationships are maintained, and that any concerns are raised to senior management.
• Manage the technology needs of the program, including employee time and attendance, and data management/electronic health record systems. Ensure…